1 Reply Latest reply on Jan 19, 2018 12:02 AM by Beverley Gray

    I can not download stock video assets.

    sc49874748 Level 1

      We use Stock products with 10 images per month. However, video assets are not downloaded.

       

      Do I need to make a separate purchase to download video assets?

       

      Or is there a difference in the ability to download assets depending on the region?

       

      To download the video, you will see the message "Online license is not available in your region".

       

      If you try to use an extension license on an image, the same message occurs.

       

      We will contact you about how to purchase an extension license.

        • 1. Re: I can not download stock video assets.
          Beverley Gray Adobe Employee

          Hi there

           

          Videos and other Premium assets are not included as part of the 10 images/month subscription.

           

          Common Questions about plans, purchasing, and availability, Adobe Stock

           

          In what countries can I buy Adobe Stock?

          Adobe Stock subscriptions for Creative Cloud teams may be purchased at any Adobe reseller. Adobe Stock subscriptions and licenses for individuals may be purchased online in the US, Canada, Mexico, the UK, Ireland, South Africa, New Zealand, Australia, Japan, Netherlands, Norway, Sweden, Denmark, Belgium, Switzerland, Finland, Luxembourg, Germany, France, Italy, Austria, Spain, Portugal, Greece, Poland, Czech Republic, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Malta, Romania, Slovenia, Slovakia, and Cyprus.

           

          Thanks

          Bev

           

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