In Creative Cloud management I marked one user as to not renew but now after talking with the user they will be needing to use the Suite after the renewal date. I cannot find anyway to change it back to auto-renewal from "will expire on xx/xx/xxxx" ... I still have 3 weeks so it seems they would make it easy to change your mind.
Do I need to call or just wait for it to expire and then have to order it again?
Moving to Creative Cloud forum
I presume you are talking about a TEAM account?
Team license links that may help
-team plans https://creative.adobe.com/plans?plan=team
-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
-manage your team account https://forums.adobe.com/thread/2107090
If you can't find help in the above, you will need to contact chat
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Creative Cloud support (all Creative Cloud customer service issues)