I updated to Photoshop 2018 three days ago and couldn't get it to work, it crashed upon opening, so I uninstalled and went back to Photoshop 2017, which up until that time, was working perfectly. Now when I open 2017 I get a message about display graphics not working, and if I try to open any jpg, it freezes and I get the message Photoshop has stopped working. However, it will open png and psd files, just not jpgs. I can't open jpgs using File>Open or by double clicking on a jpg.
I have googled and tried every plausible solution I can find: I don't have Lavasoft files on my computer, I put a tilde next to the spaces folder, I studied the crash report, etc. etc. I am out of options and our IT department is unable to help. I am out of options. I really need Adobe tech support at this point, and I can't find the phone number anywhere on the site. A good portion of my job involves Photoshop and I'm unable to use it at all, and got behind on my work trying to find a solution.
Can anyone help? Either with suggestions or by supplying a phone number for tech support? Thanks!
Have you seen this thread?
What have you done for trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
I got online with Adobe tech support and had them take over my computer. Official verdict was corrupted GPU drivers were crashing Photoshop. He installed new drivers, and everything is back to normal.
Also thanks for sharing the link. I did look at that yesterday and tried deleting preferences, etc, nothing was working and I was about to lose my mind....