6 Replies Latest reply on Jun 30, 2018 12:20 AM by Jim Wilde

    ? LR fails to read RW2 files

    MissNel

      Neither LR or Photoshop CC will read the raw files from my new Lumix DC G9 which are labeled RW2 .  Photoshop will read jpeg.  Both my programs tell me they are up to date.  I am running on Win 10 on HP Envy, Intel core I5.

        • 1. Re: ? LR fails to read RW2 files
          DdeGannes Adobe Community Professional

          Check the site below for the latest update to Lightroom Classic CC, the Lumix DC G9 was supported in the very latest update. You may also need  to update your Camera Raw Plugin for Photoshop CC version 10.1

           

          Keeping Lightroom Up-to-Date

           

          See the screen capture. Screen Shot 2018-01-19 at 5.13.06 PM.png

           

          If you are using the new Lightroom CC (cloud based) application you will need version 1.1

          • 2. Re: ? LR fails to read RW2 files
            ATolhurst

            My camera is a Lumiix DMC GX85 whcih is not in the table above. I have literally today subscribed to LightRoom so assume it is the latest version, and it says it doenst support my .RW2 pictures.

            How can I get them into LR - I am a total newbie at this.

            Thanks for any help.

            • 3. Re: ? LR fails to read RW2 files
              JimHess Adobe Community Professional & MVP

              Your camera has been supported since CC 2015.6/6.6. If you subscribed today and installed today you should have a version of Lightroom that should support the raw files from your camera. What is the exact version of Lightroom installed on your computer?

              • 4. Re: ? LR fails to read RW2 files
                ATolhurst Level 1

                Hi

                 

                I subscribed today and it gave me this and I downloaded the Light room. I followed a tutorial on how to import my photos and it has imported everything except when I started to shoot in RAW. It says the RW2 are not supported.

                 

                 

                 

                30-06-2018 1-01-32 PM.jpg

                • 5. Re: ? LR fails to read RW2 files
                  ATolhurst Level 1

                  Under System Info it says

                   

                  Lightroom version: 5.7.1 [994254]

                  License type: Creative Cloud

                  Operating system: Windows 7 Business Edition

                  Version: 6.1 [7601]

                  Application architecture: x86

                  System architecture: x86

                  Logical processor count: 4

                  Processor speed: 2.5 GHz

                  Built-in memory: 3240.8 MB

                  Real memory available to Lightroom: 716.8 MB

                  Real memory used by Lightroom: 209.6 MB (29.2%)

                  Virtual memory used by Lightroom: 305.4 MB

                  Memory cache size: 63.9 MB

                  Maximum thread count used by Camera Raw: 2

                  System DPI setting: 96 DPI

                  Desktop composition enabled: Yes

                  Displays: 1) 1366x768

                   

                  When I try to import a RW2 file it says:30-06-2018 1-37-03 PM.jpg

                  • 6. Re: ? LR fails to read RW2 files
                    Jim Wilde Adobe Community Professional

                    It looks as though your operating system is 32-bit only, and unfortunately both LR6 and LR Classic (version 7) will only run on 64-bit systems. As a result, the Creative Cloud app will only download and install the latest version of LR (version 5 in this case) which is supported on 32-bit Windows. Unfortunately, you need version 6.6 as a minimum to get raw support for that camera.

                     

                    So your choices are:

                     

                    1. Download the free Adobe DNG Converter, which you can use to convert your raw files to the DNG format (still raw, but packaged differently), which you can then import into LR5.

                    2. Upgrade your Operating System to 64-bit (assuming your hardware supports that), after which you can install the latest version of Lightroom Classic.