5 Replies Latest reply on Jan 20, 2018 6:32 AM by Peru Bob

    How to connect to customer support

    helgeb20229501 Level 1

      Hi,

       

      one customer service guy posted somewhere that they can connect to our system to fix problems.

       

      where can I find how to connect to customer support.

      there is not email or hotline.

      Shouldn't there be a way to talk/connect to someone?

       

      thanks

        • 1. Re: How to connect to customer support
          Peru Bob Adobe Community Professional & MVP

          Use the chat option here:

          Contact Customer Care

           

          Perhaps you could ask for help here on this form.  There are a lot of knowledgeable folks here.

          What problem are you having?

          • 2. Re: How to connect to customer support
            chanaart Adobe Community Professional

            If it is a Tech issue: Creative Cloud not working or any other technical support here is the link:

             

             

            Contact Customer Care

             

            If you have any question about using Photoshop or difficulties in creating something.

             

            We are here to help,

             

            Great way to ask question is to including screenshot as well and of course what platform you are on.

             

            Cheers!

            • 3. Re: How to connect to customer support
              helgeb20229501 Level 1

              Hi

               

              first thanks for the quick response

               

              I have a Windos 10 laptop, 12 GB Ram, 1 TB HD. Latest OR version as well as latest Samsung updates.

               

              I can not open any type of file format or even create a new one

               

              I did reinstall PS 2017, not success, even went back to 2015, same problem

              Tried it from Lightroom too.

               

              PS opens, one time I even went to Camera Raw, but then it crached going into PS. Once I saw a layer when I open a JPEG file, but then it crashed too.

              I also did the Ctrl+Alt+Shift with no success

               

              message was the PS crached, do you want to send an email to Adobe?

               

              overall I deinstalled and installed it 3 times, and it was working great a few weeks ago. I usually do my LR room first and then open from LR straight into PS.

               

              Now I am getting an erroer message " the file could not be edited because Adobe Photoshop CC 1028 could not be lauched"

              I did that traight from LR. The PS staring window is frozen in the background.

               

              thanks for all your help

               

              Helge

              • 4. Re: How to connect to customer support
                helgeb20229501 Level 1

                thanks,

                 

                but I did that

                 

                When I select PS and that I need troubleshooting that it points me to community forum, no phone, no way to send an email and have a chat.

                 

                Seems like Adobe doesn't want to talk to me at all.

                 

                Helge

                • 5. Re: How to connect to customer support
                  Peru Bob Adobe Community Professional & MVP

                  helgeb20229501  wrote

                   

                   

                   

                  When I select PS and that I need troubleshooting that it points me to community forum, no phone, no way to send an email and have a chat.

                   

                   

                  Choose All Apps and choose the Download and Install option.  That gives me a chat option.