Error 213:10 when opening Lightroom

[haleye42276224]

So my lightroom isn't asking for a serial number, but I can't find where to post my question at... so here it is.

I recently had to redownload my lightoom app to my Mac, and now when i try to open the app I get the error code 213:10. I tried to chat with customer support and they said the only way I could get help was through this forum.

[Jeff A Wright]

Branching to a new discussion.

Haleye42276224, I am sorry that you are facing Error 213:10 when opening Lightroom.  This is due to the current User account not having proper permissions on the SLCache and SLStore folders.  You can find details on how to correct the error at Configuration error in Adobe Creative Cloud .

For more information, on Error 213:10, please see Activation and deactivation troubleshooting .

Please update this discussion if you have any questions, Haleye42276224.

[haleye42276224]

Okay, so I tried this and made the changes and I am still getting that error code.

[Jeff A Wright · Accepted solution]

Haleye42276224 the root cause of the error continues to be file permission related.  Your next step is to create a new local administrator account which should have the proper permissions.  Information on how to set up a new account can be found at Install or run Adobe applications in new user account | Mac OS X .

If you continue to receive errors in the new account then review any installed security software that may be affecting the ability to update the SLStore, SLCache, and Adobe PCD folders.

[karenb89930436]

Hi Jeff...I am having the same problem but I don't have those additional folders to change permissions. I can get my disc of Lightroom 5 to run, but when I try to update to 5.7.1 I get the problem.