2 Replies Latest reply on Jan 27, 2018 1:47 PM by winfrieds71900937

    Seriennummer für Lightroom 5 erscheint im account. Trotzdem keine LIZensierung möglich

    winfrieds71900937

      ich habe Lightroom 3 + 4 + 5 auf dem Mac. 3 +4 funktioniert. 5 ist ein update, genau wie 4. Im Account erscheint 3 +5 . Trotzdem meldet Lightroom 5 beim Lizensieren, daß die Seriennummer ungültig ist.

        • 1. Re: Seriennummer für Lightroom 5 erscheint im account. Trotzdem keine LIZensierung möglich
          Sahil.Chawla Adobe Employee

          Hi Winfrieds,

           

           

           

          Sorry to hear that you're getting an invalid serial error, please try the solution mentioned & let us know if it helps:

           

          Delete the activation database files

          Activation database files that are corrupted or have incorrect file permissions can prevent your product from installing correctly.

           

          • Delete the Adobe PCD folder and caps.db file from the following locations:Windows:
            • \Program Files\Common Files\Adobe\Adobe PCD
            • \Program Files\Common Files\Adobe\caps\caps.db
            Mac OS:
            • /Library/Application Support/Adobe/Adobe PCD
            • /Library/Application Support/Adobe/caps/caps.db
          • Restart your Adobe application. Enter the serial number when prompted.If you are not prompted to enter a serial number or the application won't open, uninstall and reinstall the application.
          • Uninstall the application, if necessary. For Creative Suite applications, uninstall the entire Creative Suite, not just a single application.Note:If you are having problems with a stand-alone version of Lightroom, you must uninstall several files manually, after running the uninstaller. For instructions, see Uninstall Lightroom manually.
          • Reinstall the applications, using the Creative Suite installer and serial number.Note:You can download the product directly from the Other downloads page on adobe.com, and then reinstall.
          • Start your application.

           

          Regards,

          Sahil

           

          • 2. Re: Seriennummer für Lightroom 5 erscheint im account. Trotzdem keine LIZensierung möglich
            winfrieds71900937 Level 1

            Thank you Sahil, another collegue from you helped me in the meantime. LR5 is already running on my MAC

             

            Regards

            Winfried