2 Replies Latest reply on Jan 23, 2018 7:45 AM by nicknettech

    Adobe Acrobat Reader DC keeps going into protective mode

    nicknettech

      I have an issue with a client I work with. They use an application that requires Adobe Acrobat Reader to not be in protective mode for them to be able to upload PDF data to this application. For some reason after a few days their application starts having issues uploading PDF data and they call me. I then login and look and the "enable protective mode at startup" is enabled again. I went into the registry to try and permanently disable this mode but it was already disabled in the registry. They inform me that they do not restart their computer or anything. Instead, they merely just either lock their computer or just log off of their profile.

       

      Can anyone help me figure out why it keeps turning on and how to permanently disable this feature?