1 Reply Latest reply on Feb 7, 2018 12:51 PM by AnandSri

    How do I retrieve a lost PIN for digital signing?


      Years ago I had a PIN for doc signing in order to close out my deceased parents' estate.  I have not used the feature since and have no idea where the PIN may have been saved.  Adobe makes it impossible to get a hold of anyone who might assist in retrieving it.  Should I just request a new one?

        • 1. Re: How do I retrieve a lost PIN for digital signing?
          AnandSri Adobe Employee (Admin)

          Hello lukmanc11766700


          Sorry for the delayed response and inconvenience caused. As per the description above, you want to recover the lost pin for Digital signature, Is that correct?


          Sadly, there is not much can be done to recover the password used to protect the digital signature. You have to delete your digital signature if you cannot recall the password and have to load in a new one.


          Note: You can delete only self-signed digital IDs that you created in Acrobat. A digital ID obtained from another provider cannot be deleted.


          To create a new Digital Signature, you can follow the steps mentioned below:

          • Please open the PDF in Acrobat, choose the "Certificate" tool from the "Tools".
          • Now choose "Digital Signature" at the top and drag the mouse over the document where you want to place the Digital Signature, a window will pop up with the option to create New Digital ID, please select it & proceed with the prompts to create a new Digital ID.
          • Make sure you memorize the password.


          You may also refer to Digital IDs in Acrobat Link: https://helpx.adobe.com/acrobat/using/digital-ids.html


          Feel free to update this discussion if you need any further assistance.



          Anand Sri.