10 Replies Latest reply on May 28, 2018 12:04 PM by dj_paige

    "Lightroom has encountered problems reading this photo"




      I am using Windows 7 and Lightroom CC Classic.

      I am retoucher and I use Lightroom everday and this is the first time I get this error.

      My client (he use Mac and Lightroom CC Classic) send me a catalog with smart previews and when I open a catalog every pictures is blank and had exclamation point with the message "Lightroom has encountered problems reading this photo".

      He tried to send me couple of different catalog which his second retoucher can open normally but I can't neither of them.

      So is it problem with my computer and Lightroom or problem is in my client exporting catalog ?

      Thank you