9 Replies Latest reply on Jan 13, 2019 4:19 AM by squiggle101

    Magnetic lasoo tool crashes photoshop after update

    munecito

      The magnetic lasoo tool makes photoshop crash every time I try to select it.

       

      It happens when the cursor is set to precise in the preferences.

       

      I constantly feel like a beta tester for adobe.

        • 1. Re: Magnetic lasoo tool crashes photoshop after update
          Akash Sharma Adobe Employee

          Hi munecito,

           

          Sorry for the inconvenience caused because of the Magnetic lasso tool crashing Photoshop after the recent 19.1 version.

          A workaround is to Change the cursor preference to standard and that will prevent the crash. Navigate to the Preferences>Cursors menu as shown below.

          We are aware of this issue and are working on it. I'd  also recommend you to take a look at this discussion Photoshop CC 19.1: Crashes when using Magnetic Lasso Tool | Photoshop Family Customer Community as this is community is monitored by our Engineers actively,

           

          Thanks,

          Akash Sharma

          • 2. Re: Magnetic lasoo tool crashes photoshop after update
            JJMack Most Valuable Participant

            Even then there seems to be a problem with CC 2018 crashing if the caplock key state is lock.

            • 3. Re: Magnetic lasoo tool crashes photoshop after update
              munecito Level 1

              Source

              Adobe Photoshop CC 2018

               

              Summary

              Stopped working

               

              Date

              24-Jan-18 8:22 PM

               

              Status

              Report sent

               

              Description

              Faulting Application Path:    C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

               

              Problem signature

              Problem Event Name:    APPCRASH

              Application Name:    Photoshop.exe

              Application Version:    19.1.0.38906

              Application Timestamp:    5a5dba9e

              Fault Module Name:    StackHash_8575

              Fault Module Version:    10.0.16299.192

              Fault Module Timestamp:    6dead514

              Exception Code:    c0000374

              Exception Offset:    PCH_54_FROM_ntdll+0x00000000000A09C4

              OS Version:    10.0.16299.2.0.0.256.48

              Locale ID:    1033

              Additional Information 1:    8575

              Additional Information 2:    8575937f7892f89135277a7905b44243

              Additional Information 3:    4dc4

              Additional Information 4:    4dc4aa7c751564f6e80a68dc97fabdfa

               

              Extra information about the problem

              Bucket ID:    e3a6a6e906e55e6065d980d4563efdfc (1574431194211089916)

              • 4. Re: Magnetic lasoo tool crashes photoshop after update
                M Shaw Adobe Employee

                Caps Lock sets the cursor to Precise, so that will encounter the issue as well

                2 people found this helpful
                • 5. Re: Magnetic lasoo tool crashes photoshop after update
                  Allanv2010 Level 1

                  Having the same exact issue with the pen tool, tried the cursor change... Didn't work.  Tried this on 2 different computers (one at work and one at home).

                  • 6. Re: Magnetic lasoo tool crashes photoshop after update
                    clinte58387483

                    I have updated photoshop cc 2018 and immediately it crashes when using the magnetic lasso tool which sucks because this is the most used tool for me. I can't use the program at this time and have to use Coreldraw, have no time to figure what is wrong or reload. Not good that Adobe releases a program update without making sure it works 100%. If I dont check my work and send it to the client I lose my job period!!

                     

                    Is there a fix? I need precise tooling for what I'm doing.

                    • 7. Re: Magnetic lasoo tool crashes photoshop after update
                      Allanv2010 Level 1

                      To all:

                       

                      I reverted back to version 19.0 and all of my problems have stopped.  Until they release a patch or fix I will continue to use 19.0 so I can keep my projects moving forward.

                       

                      To install a later version of Photoshop open you Creative Cloud app and click the down arrow on the right side of the blue button for Photoshop

                      Then pick "Other Versions" and install 19.0.  It took care of all my issues and I am able to use all my tools without any problems.  It is not a perfect fix, but it will get you working again!!!

                      • 8. Re: Magnetic lasoo tool crashes photoshop after update
                        Mohit Goyal Adobe Employee (Admin)

                        Hi All,

                         

                        Please update Photoshop to 19.1.1 version, which includes the fix for "Photoshop CC 2018 crashes while using Pen/Magnetic Lasso Tool".

                         

                        Also, refer the list of other fixed issues in 19.1.1 release: Fixed issues in Adobe Photoshop CC

                         

                        To update Photoshop CC to 19.1.1, click "Update" in the Creative Cloud desktop app next to Photoshop CC.

                         

                        Regards,

                        Mohit

                        • 9. Re: Magnetic lasoo tool crashes photoshop after update
                          squiggle101 Level 1

                          I found everything froze after using the magnetic tool leaving me no option but to crash my mac and start over. (All the commands were were greyed out. However, having read all the answers in this thread, I clicked on Adobe Ps Preferences which was pretty much the only thing not greyed out. I was going to see if I could change the cursor pref to standard as suggested, but it was already marked as standard. HOWEVER, when I went back into my page, by dint of just going into Preferences, it seemed to un-grey all the commands so I could deselect the magnetic tool. What a palava but it did work. I just won't use this tool again! I should add my version is 20.0.0 so clearly this fault is still happening but hope the above offers a getaround.