1 Reply Latest reply on Jan 24, 2018 1:03 PM by John T Smith

    I forget the adobe ID

    Yorkedale

      hi, I forget the adobe's account ID, what should I do? Because there is a fee deducted monthly which is almost 14$, I want to cancel it. (I remember that account whic I just pay a month' fee,but why I need to pay the fee after the month end?)

      Does anyone help me to solve it? Thank you

        • 1. Re: I forget the adobe ID
          John T Smith Adobe Community Professional & MVP

          Nobody in the public forum can help when your forget your information (and, you should never post personal information in a public forum)

           

          Log in and go to https://accounts.adobe.com/ and click Plans & Products on the top bar

          -then click VIEW YOUR PRODUCTS on the right to find a list of your programs and serial numbers

           

          Or click below to contact Adobe staff to help

          While the forums are open 24/7 you may not contact Adobe support at all times

          Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

          Be sure to remain signed in with your Adobe ID before accessing the link below

          Creative Cloud support (all Creative Cloud customer service issues)

          https://helpx.adobe.com/contact/support.html