10 Replies Latest reply on Jan 26, 2018 7:23 AM by raymondm25075094

    Photoshop CS4 Extended - "could not complete your request because it is not the right kind of document"

    raymondm25075094

      Hi,

       

      I have just downloaded and installed the Photoshop cs4 but when I tried to open a .cr2 photo an error was given by photoshop. During the installation I followed the instructions given below:

       

      "Important: Some Windows product downloads include two files: an .exe file and a .7z file. To install the software, it's necessary that both files are downloaded and located in the same folder. Otherwise, an error can appear when you start the installer. Errors include "Windows cannot open this file" and "The file archive part of Adobe [product name] is missing."

       

      As you can see in the below screenshot i have placed the .7z and the .exe (Setup) in the same folder as metnioned in the above caption but the error message "could not complete your request because it is not the right kind of document" is still being given.

       

      Screenshot.jpg

      photoshop shot.jpg

       

      kindly, can someone help me ?