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Em uma instalação limpa do Windows 10 Home 64bits atualizado (1709), eu instalei o Adobe Reader, a instalação concluiu com sucesso, ao abrir qualquer .pdf, aparece uma mensagem de erro:
Agora, se eu tentar abrir o .pdf no Edge ou no Firefox, ele abre normalmente.
Já reinstalei o Adobe Reader, já corrigi a instalação pelo próprio programa, já baixei os .pdf novamente para assegurar que não estavam corrompidos e já mandei o programa programa procurar por atualizações. Fora o erro de tradução na mensagem dizendo "Ocorrey".
Hi Marcossanches,
As you are using Adobe Acrobat Reader DC version 2018.009.20050, it is an old version.
Try to update the application to the latest version available.
Open the application and go to Help > Check for updates.
You can refer this help link Release Notes | Adobe Acrobat, Reader to check the update trend.
Also, try once the troubleshooting steps mentioned here Resolve damaged document error when opening PDF files.
Try once to create a PDF from the Word file and check you can open the file
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Hi Marcossanches,
As you are using Adobe Acrobat Reader DC version 2018.009.20050, it is an old version.
Try to update the application to the latest version available.
Open the application and go to Help > Check for updates.
You can refer this help link Release Notes | Adobe Acrobat, Reader to check the update trend.
Also, try once the troubleshooting steps mentioned here Resolve damaged document error when opening PDF files.
Try once to create a PDF from the Word file and check you can open the file in Reader DC.
Could you please let us know the files that you are trying to open are saved on your machine?
Did you try to open some alternate PDF files? Do you get the same error?
Let us know more about the issue.
We will be waiting for your response.
Regards,
Meenakshi