1 Reply Latest reply on Jan 25, 2018 2:39 PM by twaritar3263062

    Unable to License Stock Video Error (Payment method is up-to-date)

    jwindeknecht Level 1

      I'm attempting to purchase a stock video however upon licensing, I get the following error:

       

      Error

      We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help.

       

      I've verified my purchasing methods and everything is in order. I've tried another card as well with no success.

       

      I tried doing the live chat, but after not hearing from anyone in over an hour, am posting here.