1 Reply Latest reply on Jan 25, 2018 2:39 PM by twaritar3263062

    Unable to License Stock Video Error (Payment method is up-to-date)


      I'm attempting to purchase a stock video however upon licensing, I get the following error:



      We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help.


      I've verified my purchasing methods and everything is in order. I've tried another card as well with no success.


      I tried doing the live chat, but after not hearing from anyone in over an hour, am posting here.