Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?
Thank you very much, that worked!!
You are a life saver!
Yes, they were right.
As for the preview in OS, the screenshots look fine and with out any distortion.
That's what tripped me the most.
Unfortunately this is no proper solution as it invalidates GPU dependent features (like the Rotate View Tool and some Filter acceleration for example) but it indicates problems with the GPU driver or the OS.
Look if you can find an updated driver for your GPU on the manufactures web site.
BTW: It would be nice to post details on your graphics to help other users with the same config.
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Sure, here are my specs
I updated my computer to the latest iOS version and reinstalled Photoshop. At times there is a solution (the images look good) but on other times they act weirdly again.
Seems that is what c.pfaffenbichler said, a GPU problem...
Yep I'm having the exact same problem with just PNG's.
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My company was about to buy me a new computer, but at the end I got in contact with Adobe and they helped me fix it.
I don't know if it's because of this, but since then Photoshop is super faulty. Lags and brushes don't work;;;;
If you wanna try, this is what they told me to do:
- Close Photoshop
- Open it again and just as it does Shift + Opt + Command
- A pop up will appear
- Click yes and PS
Basically, what this does (for what I could gather from my experience) is that deletes all your saved preferences in PS. SAVE your brushes, patterns, gradients, etc before doing this!!!! I was lucky to have some back up from a couple of months ago, otherwise I would have lost most of the stuff I need for work.
Tbh, I tried re-installing before contacting Adobe because I thought it could do the trick but it didn't do anything.This at least is working so far.
It had another step before this, but I can't recall exactly what I had to do;;;
- I remember it had to do something with the navigation bar on top of the screen (Finder bar) of the desktop.
- You go to the 4th tab (Transfer??? 移動 for me, sorry!) and while clicking Option you go to Library (ライブラリ).
- There you look for Adobe and you drag the folder "Photoshop CC 2018" to your desktop.
To me, this pretty much did what I explained previously of deleting the setup
Since I don't remember the instructions 100% correctly, please do it at your own risk.
Hope this helps!
Did you install the 19.1.1 update and did the issue persist?
Edit: Alas, more waiting seems to be in order …
No problem! I was also waiting it to be fixed on this update but it seems it's more complicated than expected.
Thanks for the follow up!
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Change the screenshot format to JPG
Type or paste the following line into a Terminal window and hit the Return key to execute the command:
defaults write com.apple.screencapture type jpg;killall SystemUIServer
Saved my life, thank you!
4 people found this helpful
This issue should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available.
Please install the update and let us know if you still see this issue.
To update, click Update next to Photoshop CC in the Creative Cloud desktop application.
If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates.