5 Replies Latest reply on Jun 28, 2018 7:53 AM by Adorobat

    Acrobat and Acrobat DC freeze upon launch — Mac OSX High Sierra 10.13.2

    julial62089153 Level 1

      Hi,

       

      I've been unable to use Acrobat (for some reason I have two versions) since I upgraded to High Sierra 10.13.2. It opens, but freezes immediately when I try to open a document or do anything else. I have a MacBook Pro (15-inch, 2016). From digging through these forums I now see that I should never upgrade my OSX and expect anything Adobe to work, but alas! A bit late this time. All of my other Adobe applications are working (though it takes a good 4 minutes for ID / AI / PS to launch).

       

      I have tried most of the things listed here:

      Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

       

      I've uninstalled and re-installed at least 5 times, rebooted, checked for updates, etc. Acrobat works fine when I'm in minimized/safe mode, but I don't understand what that means I should do in order to make it work in regular mode.

       

      Please send help!