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1. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
davescm Jan 27, 2018 12:41 PM (in response to jamesf24601349)1 person found this helpfulHi
I've just tried it on a couple of images without any issues.
Can you give some more details on the image mode, size etc and the exact steps you are using so I can try and replicate exactly
Dave
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2. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
jamesf24601349 Jan 28, 2018 6:22 AM (in response to davescm)Hi Dave,
I sent a crash report to adobe yesterday. Hopefully this will provide the needed information. The file size was 31.38 MB. The file is Tiff. Image mode is RGB 16 bit.
Steps:
Highlight file of flower image in Lightroom CC, Edit in Photoshop CC
After file opens in Photoshop CC, goto Polar coordinates - First radio button on in popup screen - shows preview - then crashed during the conversion - forces shutdown of program. I have tried 2 other images with the same result.
Jim Foy
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3. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
RomanDAPhotography Jan 28, 2018 3:00 PM (in response to jamesf24601349)Having the same issue. Tried 3 different images, even shrinking one down to 1000x1000 and it still crashes.
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4. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
Sebastian Bleak Jan 28, 2018 6:03 PM (in response to jamesf24601349)1 person found this helpfulHi James
Anytime my Adobe apps start acting funny, I go through this process and it fixes it most of the time. I uninstall and reinstall BUT I make sure to choose the option “Yes, remove app preference” (image attached) when doing it.
Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”. (image attached)
Hope you find this helpful!
Sebastian
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5. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
jamesf24601349 Jan 29, 2018 6:12 AM (in response to Sebastian Bleak)Hi Sebastian,
Thanks. I have a question - Are you recommending using the Adobe Creative Cloud App to manage the uninstall and install process? Or Windows?
Jim Foy
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6. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
davescm Jan 29, 2018 6:15 AM (in response to jamesf24601349)1 person found this helpfulHi Jim
Before uninstall/reinstall try the following:
Go to Preferences >General > Reset Preferences on Quit then restart Photoshop. That will reset your preferences.
Only if that does not work would I do an uninstall/reinstall and yes, I would use the desktop CC app to handle the process.
Dave
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7. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
jamesf24601349 Jan 29, 2018 6:27 AM (in response to davescm)Hi Dave,
Just tried the reset preferences as per your comment and it worked. The distortions filters are working.
Thanks.
Jim Foy
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8. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
davescm Jan 29, 2018 6:31 AM (in response to jamesf24601349)You're welcome
Dave
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9. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
jamesf24601349 Jan 30, 2018 8:09 AM (in response to davescm)Hi Dave,
Since your helpful tip yesterday, I had the same problem today. Resetting my preferences on exit did not help. I used the Adobe Cloud App to install Photoshop 2018 CC version 19.1. No problems since then.
Jim Foy
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10. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
JimmyKastner Jan 31, 2018 7:57 PM (in response to davescm)Hello Dave,
I also tried everything listed in this tread and for some reason Polar Coordinates is no longer working. I JUST used this over a week ago to render a tiny planet and it worked flawlessly. I updated Photoshop and now the feature is useless.. I deleted preferences and even uninstalled/reinstalled, deleted my system's cache, and refreshed the registry. Nothing works.
Thanks,
Jimmy
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11. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
JimmyKastner Feb 1, 2018 8:07 AM (in response to JimmyKastner)An update to last night's issues. So the Polar Coordinates works only if I switch my document from 16 bit to 8 bit. This has never been a problem before. I tested it today on my work computer, which is four years older than my home computer, a lot slower, and lacks a proper graphics card, and the same thing happened --16 bit crashes; 8 bit works. Both computers are running the latest version of Photoshop CC. I am beginning to think something might be buggy in Photoshop's latest update.
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12. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
davescm Feb 1, 2018 8:32 AM (in response to JimmyKastner)Hi
I've just tried again and can get the crash with 16 bit images. (I thought I'd tried 16 bit when I tested earlier, but I can certainly get it to crash now). I have raised a bug report at the link below - you may wish to add your comments
Polar Co-ordinates Filter in Photoshop 19.1 | Photoshop Family Customer Community
Dave
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13. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
JimmyKastner Feb 1, 2018 9:30 AM (in response to davescm)Thank you so much! Though disappointing it isn't working for you either, it's a relief we all have the same problem. I thought I was going crazy.
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14. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
RomanDAPhotography Feb 1, 2018 10:15 AM (in response to jamesf24601349)Sorry I have not posted, have had some family issues.
1. tried clearing the prefs, rebooted, tried again, no joy.
2. uninstalled - removing prefs - rebooted, reinstalled (no prefs), still no joy
3. noticed twirl didnt work either. Tried on multiple photos
4. gave up for now, didnt have time to mess with it.
hopefully, this is a bug they can fix and get it working again asap.
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15. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
davescm Feb 1, 2018 10:21 AM (in response to RomanDAPhotography)Hi
Can anyone who experiences the problem please add comments (including your system details) to the bug report below:
Polar Co-ordinates Filter in Photoshop 19.1 | Photoshop Family Customer Community
It will help Adobe narrow down the issue.
Dave
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16. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
davescm Feb 1, 2018 1:34 PM (in response to jamesf24601349)Quick update.
Since I raised the bug report earlier, Adobe have confirmed they can reproduce the problem and are "actively working on a fix". For progress please go to the link in my last post.
Dave
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17. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
NicolletFeb 13, 2018 10:33 AM (in response to jamesf24601349)
This should be resolved in the update to Photoshop that is now available. Please open your Creative Cloud, update Photoshop and let us know how it goes!
Thanks
Hannah
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18. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
davescm Feb 13, 2018 11:27 AM (in response to Nicollet)Thanks Hannah - confirmed as fixed here.
Dave
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19. Re: After most recent update Photoshop CC crashes when I use the polar coordinates filter
jamesf24601349 Feb 13, 2018 6:36 PM (in response to Nicollet)HI Hannah and Dave,
Confirmed the newest Photoshop CC version works. Thanks for your help.
Jim Foy