Cancelled CC, no longer able to use CS6

[trinacmt]

i cancelled my Cloud subscription because I wasn’t using it, but now it is not allowing me to use my CS6, previously purchased and registered to me. It says I have to renew my cloud subscription. I can’t access my CS6. I’m on a Mac. What can I do to get to my CS6?

[thatsmauri · Accepted solution]

Hello trinacmt,

please go to this link and follow the instructions that are inside Jeff's post: Re: CC keeps telling me to renew when I open a CS6 program.

Kind Regards,
Maurice

[chanaart]

Thank you for the link I had few clients that asked me the same question! and guess what I did not have the correct link to send them to!!

Chana

[thatsmauri]

You're welcome

[trinacmt]

Thank you for your assistance. Unfortunately this isn’t working. It says I have a CC free membership and there is no option for me to deactivate it, only upgrade.

Sent from my iPhone

[gener7]

Look at Help > System Info. If the reported version is 13.1.2, it is the CC version of CS6.

Sign out of CC, uninstall the CC DEsktop app, aand reinstall CS6 using your permanent serial number and only upgrade to 13.0.6 if you own a Mac.

[trinacmt]

Thank you so very much. It took a combination of both of the replies, but I finally got it. The uninstall-reinstall did it. Thank you both from the bottom of my heart

[gener7]

Troubleshooting by message board is rough since we don't have the same "hands on" as a shop, but it does feel good when the problem is solved.