3 Replies Latest reply on Jan 30, 2018 12:10 PM by Adorobat

    Acrobat XI Crashes - MSVCR100.dll

    rhoaderm Level 1

      I have recently moved my Acrobat XI to a new computer and now it crashes a few seconds after opening any document with the faulting app listed as MSVCR100.dll.  I have repaired, reinstalled Acrobat and installed a new C++ from Microsoft.  No fix.  Could someone please help?  Here are the details:

       

      Dell Precision 7510 w/ Win 7 Pro 64-bit

      From Acrobat:

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    Acrobat.exe

        Application Version:    11.0.23.22

        Application Timestamp:    59f9d04e

        Fault Module Name:    MSVCR100.dll

        Fault Module Version:    10.0.40219.332

        Fault Module Timestamp:    4e1a9f56

        Exception Code:    40000015

        Exception Offset:    0008d6fd

        OS Version:    6.1.7601.2.1.0.256.48

        Locale ID:    1033

        Additional Information 1:    07df

        Additional Information 2:    07dff3b8aec52997944f16ca6509db75

        Additional Information 3:    82a8

        Additional Information 4:    82a8414bdfe80fff8fd4709fc1eb03bf