5 Replies Latest reply on Jan 30, 2018 10:14 AM by Peru Bob

    Transfer PSE12 from old to new laptop

    thierryl928820 Level 1



      I have changed my laptop and want to transfer my photoshop element 12 to the new laptop.


      Having signed out from the old laptop using my ID and pwd, iItried to install it on the new one, but i can't as i'm told that the product is 'already registered under a different ID'. I can sign in again on he old laptop using the same ID/pwd and in my account, the software appears in my regsiteredt product. So i can't undestand why i'm told that the ID and pwd is not the rigt one zhen i tried to regsiter on he new lapatop. Help/advice will be greatly appreciated. Thanks