0 Replies Latest reply on Jan 30, 2018 4:02 AM by krawfo

    Adobe Application Manager, required to start your trial, is missing or damaged.

    krawfo Level 1

      I'm running LR 5 and just purchased an upgrade to 6.  I wanted to backup my catalog before installing the upgrade but get the above message when I start LR5.  I have a Mac running Yosemite.

      I downloaded and installed the Application Manager but when LR starts up it wants a serial number.   My receipt from Adobe only shows an order number and order date.  When I log into my Adobe account, there is no record of my LR5 upgrade purchase.

      How do I solve this problem?

       

      Thanks.

       

      Update - finally found the SN for the old LR version.  Problem solved.