5 Replies Latest reply on Feb 8, 2018 3:37 PM by pbarnz

    missing offline previews

    pbarnz

      Hi,

      I only see a few image previews in offline folders. Initially I blamed to the upgrade to Classic CC, as it was soon after that I first noticed the problem, and Classic uses a newly created catalog.  But it could have happened earlier.   It happens in both folders and collections where the images are offline. Online drives work perfectly. Most offline previews are missing, although a random selection does show up.

      missingpreviews.jpg

      This is typical, for collections and actual folders on offline drives. The metadata is all there for each image. The message that comes up when you click on the exclamation mark is the same (file cannot be found) for files with a preview and those without. I am running the latest version of Classic CC on MacOS High Sierra. Any ideas?