4 Replies Latest reply on Feb 1, 2018 11:41 AM by natalieb65564495

    Zoom Out Artboard Glitch

    natalieb65564495

      Hey all,

       

      This started happening after I updated my Photoshop to the 2018 version, so every time I zoom out this happens: Screen Shot 2018-01-30 at 2.15.06 PM.png

      The art board gets weirdly repeated and zoomed out, regardless if there's art on it or not. This only happens if I have any other tool besides the Move tool selected, but it gets rectified if I click the background with the Lasso or Move tool. I can still draw just fine, everything else works, but it's gotten a bit distracting and annoying when I'm working and constantly zooming in and out.

       

      Anyone else have this problem with the new update? Please help! Thank you!

        • 1. Re: Zoom Out Artboard Glitch
          Akash Sharma Adobe Employee

          Hinatalieb,

           

          Thanks for sharing this behavior with us. Does the issue persists if you uncheck "Use graphics processor" in the Photoshop> Performance menu?

          Also, have you notices if the issue is limited to only zooming artboards and while using the Lasso or move tool?

           

          Thanks,

          Akash

          • 2. Re: Zoom Out Artboard Glitch
            natalieb65564495 Level 1

            Hi Akash,

             

            I switch off "Use graphics processor" and it still does do this. It does this regardless of the tool I am initially using and the only way I can get rid of it is if I use the Lasso or Move tool and click on the background.

            • 3. Re: Zoom Out Artboard Glitch
              Akash Sharma Adobe Employee

              Thanks for the heads up natalieb,

               

              Could you please help us with the Photoshop>> Help>>System info report so that we can check the app and system specs?

               

              ~Akash

              • 4. Re: Zoom Out Artboard Glitch
                natalieb65564495 Level 1

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                Extensions:

                 

                 

                   com.adobe.Butler.backend  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”

                   com.adobe.inapp.purchase  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html ”

                   New Document  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.fnft/fnft.html”

                   Libraries  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”

                   Start  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

                   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

                   Export As  3.1.2 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

                   Export As  3.1.2 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

                   BrushBox  2.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.derrickbarth.brushbox/ext_1”

                 

                 

                Installed TWAIN devices: NONE