1 person found this helpful
We apologize for the inconvenience and the bad experience you had. As per the description above, I can understand that you are not able to use the Adobe ExportPDF service as you have already paid for it.
I have checked the records with your current Adobe ID and found that you are subscribed to Adobe PDFPack subscription on your current Adobe ID.
With this, you can easily create, combine, sign, and send PDF files online. You can also convert PDF files into editable Word or Excel files.
Please use the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.
For your information, the Adobe ExportPDF service is canceled from your Adobe ID and you have an active subscription to Adobe PDFPack.
For troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Feel free to update this discussion in case you need further assistance.
This does NOT answer my questions!
I have my screen open to a pdf file. On the right side I select the file
to be converted to a Word file. I click CONVERT. The screen goes blank,
whirs for awhile and reopens to a page to buy Adobe s/w. That is ALL THAT
HOW DO I GET the CONVERT button to actually convert that document to word?
Last year this worked.
PS... typically bad userx. You tell me what to do if your answer was
correct. But NOT if it was not correct.
[Personal info removed by Mod]
1 person found this helpful
Thank you for the additional information which you did not mention in the first post. With the above description, It seems that you are using the free desktop version of Adobe Reader DC and getting this error message.
Please sign out and sign back in with your current Adobe ID and password from Adobe Reader DC and check for any pending updates from Help>Check for updates. Reboot the machine after the installation of the updates.
Then try to convert the PDF file using the Adobe Reader DC.
Have you tried converting the PDF file using the URL https://cloud.acrobat.com/convertpdf on a different browser? Please try converting the PDF file using the URL.
Let us know your findings.
- Anand Sri.
Adobe is INSANE!
My documents that I want to edit pop up with a right hand bar that invites
me to CONVERT. Why would Adobe set that up making it so easy ..... yet
once I renewed the subscription it stopped working.
Now I have to somehow open a new website? EVERY TIME I WANT TO CONVERT?
I want the service I had before - not this crazy thing. How do I get it
[personal info removed by mode: email, phone number]
Sorry for the inconvenience caused. You can use the online URL to convert the PDF files https://cloud.acrobat.com/convertpdf
But if you are using the free desktop version of Adobe Reader and facing the issue, please remove Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine, and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution Link: https://get.adobe.com/reader/enterprise/
Note: You cannot edit PDF files using Document Cloud Services, to edit a PDF file, you need Acrobat.
If you are still facing issues, please share a screenshot of the error you get so that we can determine the issue and can assist you further https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot