1 2 Previous Next 49 Replies Latest reply on May 29, 2018 7:24 AM by Mohit Goyal

    Can't sample color outside of PS CC 2018

    thislooksgreat Level 1

      Hi,

      I used to be able to select the Eyedropper tool, click, hold and sample colors from outside the program. In CC 2018, this isn't the case anymore. I installed CC 2017 and it works without a problem.

       

      Part two of the problem:

      If I have a tiny canvas, say 100 by 50 and I use the eyedropper tool, I'm sampling colors from my wallpaper from the main display (I have two) like somehow Photoshop is transparent. I don't think this is normal behavior.

      sample.png

        • 1. Re: Can't sample color outside of PS CC 2018
          JJMack Most Valuable Participant

          Are you doing it the way? Inside Photoshop image click you hold the left mouse button then move the mouse cursor to the color you want to sample outside of Photoshop and release the left button. It works for me with cc 2018.1 on Window 10 Creator's edition.

          • 2. Re: Can't sample color outside of PS CC 2018
            thislooksgreat Level 1

            Yep, I'm doing it the correct way, like you described. I also used the same approach in CC 2017. That's strange...

            I would have reset my preferences but I've had another person experience the same issue.

            • 3. Re: Can't sample color outside of PS CC 2018
              JJMack Most Valuable Participant

              I do not understand part 2 Photoshop is transparent. Are you stateing that all of Photoshop is being displayed at some lowered opacuty

              • 4. Re: Can't sample color outside of PS CC 2018
                davescm Adobe Community Professional

                Working correctly here, as described by JJMack, in CC19.1 on Windows 10

                 

                Dave

                • 5. Re: Can't sample color outside of PS CC 2018
                  thislooksgreat Level 1

                  Nope, you can see in the screenshot: my canvas is very small, I'm holding down my left mouse button and I'm sampling. There's no reason why Photoshop would pick up that orange color as there's nothing there (except for my wallpaper).

                  • 6. Re: Can't sample color outside of PS CC 2018
                    davescm Adobe Community Professional

                    Have you tried resetting the eyedropper tool?

                     

                    Dave

                    1 person found this helpful
                    • 7. Re: Can't sample color outside of PS CC 2018
                      JJMack Most Valuable Participant

                      Here is a screen capture. I sampled the green fron a point on my second display's wallpaper.

                      Capture.jpg

                      • 8. Re: Can't sample color outside of PS CC 2018
                        thislooksgreat Level 1

                        I tried resetting the eyedropper, same thing. I'm waiting to grab someone on live chat so they can check things out. Hopefully, they'll be able to help without simply resetting my preferences.

                        • 9. Re: Can't sample color outside of PS CC 2018
                          Arnold Prasad Level 1

                          I have the same issue. Tried resetting tool and that didn't work. Please post a fix if you do receive one. Many thanks.

                          • 10. Re: Can't sample color outside of PS CC 2018
                            Arnold Prasad Level 1

                            Hi thislooksgreat....did you find a solution? I have the same issue. Thanks.

                            • 11. Re: Can't sample color outside of PS CC 2018
                              funzee_art Level 1

                              Hi, hope this info helps

                              i've found out that is the videodriver+PS bug.
                              I've encountered with the same issue with latest nvidia drivers(391.01)+latest Photoshop(aka 19.1.1 20180206.r.254 2018/02/06: 1156206  x64 version.)


                              i've tested this bug with older verions of drivers and PS, and found out that the bug is not related to the videodriver ver. (tested with 19.0 and 19.01 ver PS+ latest driver and eyedropper worked fine.  Same for the older ver of vdrivers).

                               

                              So my guess it's a PS bug for 19.1 version released after January 16 2018 (as we can see ver of PS is working fine ).

                              Right now I'm using PS 19.0 20171103.r.190 2017/11/03: 1143799  x64 ver + latest drivers and eyedropper sampling works everywhere.

                              I really hope @Adobe guys will test this case on their side.


                              Sorry, if i was not clear enough. Still learning eng.

                              • 12. Re: Can't sample color outside of PS CC 2018
                                Ron Acker Level 1

                                I'm having the same problem. When I click on the mouse using the color picker it spins around and nothing happens.

                                • 13. Re: Can't sample color outside of PS CC 2018
                                  JJMack Most Valuable Participant

                                  https://forums.adobe.com/people/Ron+Acker  wrote

                                   

                                  I'm having the same problem. When I click on the mouse using the color picker it spins around and nothing happens.

                                  IT! What exactly is it the eyedropper cursor Ico, the hand cursor icon, a system cursor. What exactly is IT.

                                  • 14. Re: Can't sample color outside of PS CC 2018
                                    Ron Acker Level 1

                                    Thanks for your quick reply and apologies for the inaccurate phrasing of my problem.

                                     

                                    When using the eyedropper, with the Sampling Ring turned on, there are a number of gray to white dots that spin on and off when I click and hold down my mouse, similar to when Windows is starting up or closing down. The eyedropper works fine inside Photoshop and all I need to do is click once, and the targeted color is immediately registered. However, I can no longer drag the eyedropper tool outside of Photoshop, for instance, to sample a color from a web page. Someone mentioned above this might be an NVIDIA driver issue. I'm using a GeForce GTX 980M/PCIe/SSE2 processor with a Microsoft Surface Studio Pro.

                                     

                                    I do want to mention I'm left handed, so my mouse is configured with the left and right buttons reversed, so, to drag the eye dropper out of Photoshop to sample a web page I am clicking and holding down the left mouse button as I drag, but it is not sampling colors outside of Photoshop.

                                     

                                    Appreciate you expert assistance/guidance, JJMack

                                    • 15. Re: Can't sample color outside of PS CC 2018
                                      JJMack Most Valuable Participant

                                      That sounds like it may be a windows system busy cursor spinning.  I do not know what the problem may be.  As I can suggest is the you make sure all your system updates are installed all Photoshop updates installed and all you system device drivers installed are the latest one available for the hardware you have.

                                      • 16. Re: Can't sample color outside of PS CC 2018
                                        Satchmo46Bill Level 1

                                        I am having exactly the same problem as Ron Acker, and as he described it.

                                         

                                        Eyedropper works perfectly normal in PS, I click and drag outside PS, and the colors below the eyedropper are not read and registered in the foreground/background icons.

                                         

                                        Windows 10 latest, PS latest. Nvidia 970 with 1/2018 drivers. Immediately after reboot and no windows system busy indicators to be found in "Resource Monitor".

                                         

                                        This is a terrible bug or a terrible loss in functionality.

                                         

                                        Hope someone can indicate how to fix this confirmed multiuser problem.

                                        • 17. Re: Can't sample color outside of PS CC 2018
                                          JJMack Most Valuable Participant

                                          It could be a Display driver problem.  I have not Update mine is some time for I do nor have any problems that I know of. Also I have a different Display adapter than you have  I have an old Nvidia Quadro 4000.  The green was picked from my second display

                                          • 18. Re: Can't sample color outside of PS CC 2018
                                            davescm Adobe Community Professional

                                            OK here also JJMack. I'm using Windows 10 and AMD GPU which is driving 3 screens

                                             

                                            Dave

                                            • 19. Re: Can't sample color outside of PS CC 2018
                                              JJMack Most Valuable Participant

                                              My other workstation with a quadro K2200 with three display also works.

                                              • 20. Re: Can't sample color outside of PS CC 2018
                                                Satchmo46Bill Level 1

                                                I spent 3 hours with Adobe phone support today and finally got a supervisor who was excellent, curious, and really interested in customers. Good diagnostics, partial solution.

                                                 

                                                The steps were:

                                                1. force replacement of settings folder for PS. Did not solve the problem

                                                2. Unstalled PS completely, and reinstalled PS. Did not solve the problem.

                                                3. Create a new user account, installed PS. Problem gone! It worked correctly!

                                                4. Attacked problem user account and removed/fixed all Microsoft  permissions, but this did not solve the problem

                                                 

                                                So, there is an interaction between the windows user account settings and the Photoshop functionality, perhaps more than just this eyedropper problem.

                                                 

                                                I will now need to contemplate moving all of my apps from the older user account to this new one. This is a giant pain in the butt.

                                                 

                                                If anyone can think of any changes to experiment with on the old user account, please pass them on.

                                                 

                                                I wish, but know it is hopeless, that Microsoft would help.

                                                 

                                                I hope, even though it APPEARS that the problem is caused by Microsoft and not Adobe, that maybe Adobe engineers might look into this and either fix it in PS and/or pass along to MS about how Microsoft is screwing up Adobe's customers.

                                                • 21. Re: Can't sample color outside of PS CC 2018
                                                  JJMack Most Valuable Participant

                                                  Before you do that try this if you using windows. Set Windows explorer options so you can see hidden folders and file. Explore C:\Users\Your User ID\AppData\Roaming\Adobe\Adobe Photoshop CC 2018 in there there is a lot more then just your Photoshop Preferences. There is a lot more in there. Delete that Folder Or just rename that folder.  Then start Photoshop. It should be like your User ID used Photoshop for the very first time like a new user ID. If asked if you want to migrate you Preferences don't.  Just lets Photoshop start and see if you can select colors anywhere.

                                                  • 22. Re: Can't sample color outside of PS CC 2018
                                                    gigglezz Level 1

                                                    I'm in the same boat as Satchmo and i tried trashing the app data folder and recreating. same issue happens. looks like the cursor goes into screen scroll mode the moment the dropper gets to the edge of the window.

                                                     

                                                    might be just a driver issue with the newer nvidia cards, i'm running a gtx 1080 and my second machine works fine with a gtx 870m, same drivers same OS, same user account.

                                                    • 23. Re: Can't sample color outside of PS CC 2018
                                                      Satchmo46Bill Level 1

                                                      Gigglezz,

                                                       

                                                      I do not understand. How can you have the "same user account" on two different machines with different nvidia cards?

                                                       

                                                      If you switched the two graphics cards between the two machines, that would be a pure test of the card difference's causality.

                                                      • 24. Re: Can't sample color outside of PS CC 2018
                                                        hillrg Level 2

                                                        Same issue with 19.1.1

                                                        • 25. Re: Can't sample color outside of PS CC 2018
                                                          gigglezz Level 1

                                                          @satchmo, as in i use the same adobe user account sign in on two separate laptop, and each laptop has a different graphics card. i would do the card swap but both machines are laptops so swapping out the cards is a little more work than i'm down to do to solve the issue sadly.

                                                          • 26. Re: Can't sample color outside of PS CC 2018
                                                            Satchmo46Bill Level 1

                                                            Gigglezz,

                                                             

                                                            Right, sorry, I assumed you had two desktops.

                                                             

                                                            Graphic cards still a contender for causality, but unlikely in my opinion vs Adobe and MS not talking and coordinating interactions of User account settings and Photoshop functionality.

                                                             

                                                            Both to large to care.

                                                             

                                                            PITA, for sure.

                                                            • 27. Re: Can't sample color outside of PS CC 2018
                                                              Shellz-art Level 1

                                                              Exact same problem! Photoshop CC 2017 worked lovely and then after the 2018 update I can no longer colour pick outside Photoshop. The colour wheel just goes haywire. The foreground colour icon stays the same colour whereas the background colour icon decides to glitch and choose colours that aren't even there. Resetting, updating and customizing did nothing. I even updated my NVIDIA drivers. This sounds very much like a bug, not an easy manual fix.

                                                               

                                                              Please let us know if you found any solution! Where you able to get on live chat?

                                                              • 28. Re: Can't sample color outside of PS CC 2018
                                                                Shellz-art Level 1

                                                                Exact same problem. My NVIDIA GF 940m is all good though. I've been using the same one for a few years now and it never gave me any bother. I updated it regardless but nothing's changed. As was expected. The eye dropper tool only screwed up once Photoshop updated to the 2018 version.

                                                                • 29. Re: Can't sample color outside of PS CC 2018
                                                                  tient32519993 Level 1

                                                                  I am having the same problem as everyone else. I can't pick colors outside of the canvas. Anyone found a solution yet?

                                                                  • 30. Re: Can't sample color outside of PS CC 2018
                                                                    Satchmo46Bill Level 1

                                                                    jjmack (and Adobe!!),

                                                                     

                                                                    I have tried deleting the C:\Users\Your User ID\AppData\Roaming\Adobe\Adobe Photoshop CC 2018  file to no avail.

                                                                     

                                                                    This is clearly a problem Adobe needs to fix!! There appear to be many, many users extremely frustrated with this.

                                                                     

                                                                    My experiment suggests that there is an interaction with Windows 10 user accounts. Microsoft does not give a toot about Adobe users, so Adobe should, absolutely should, diagnose how this problem is caused and how to fix it.

                                                                     

                                                                    Adobe is welcome to see this behavior on my completely up to date windows 10 computer, where this functionality DOES WORK on a new user account and DOES NOT WORK on my existing/heavily populated USER account.

                                                                     

                                                                    Shifting "everything" from one user account to a new one, is a month of work and constantly finding things that were forgotten.

                                                                     

                                                                    ADOBE, please do something about these problems so many users are having.

                                                                    1 person found this helpful
                                                                    • 31. Re: Can't sample color outside of PS CC 2018
                                                                      JJMack Most Valuable Participant

                                                                      Satchmo46Bill  wrote

                                                                       

                                                                      jjmack (and Adobe!!),

                                                                       

                                                                      DOES WORK on a new user account and DOES NOT WORK on my existing/heavily populated USER account.

                                                                      I do not work for Adobe and I believe you have a problem what you write may well be correct.

                                                                       

                                                                      The big difference between a new USER account and an Old user account is new user accounts have no Adobe Application User Data yet.

                                                                       

                                                                      Are you sure you deleted your old accoumt folder

                                                                      "C:\Users\Your User ID\AppData\Roaming\Adobe\Adobe Photoshop CC 2018 "

                                                                      the main one for Photoshop CC 2018 not just

                                                                      "C:\Users\Your User ID\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings"

                                                                       

                                                                      There are many more Adobe Application data folders for your user ID under

                                                                      "C:\Users\Your User ID\AppData\Roaming\Adobe\"

                                                                      That may be involved with you problem with CC 2018 but I do not work for Adobe and have access to their code. I do not know where the problem may be.  There is data involved with Photoshop CC 2018 and creative cloud liberty, Photoshop extensions, Bridge, Camera RAW. etc  There are also other User ID Adobe trees:

                                                                      "C:\Users\Your User ID\AppData\Local\Adobe" and "C:\Users\Your User ID\AppData\LocalLow\Adobe"

                                                                       

                                                                      The problem you are having is related to you old windows Account most like in your user ID Appdata Something is most likely corrupt. I do not know what is corrupt.  Deleting the corrupt data would most likely fix the  problem.  

                                                                      • 32. Re: Can't sample color outside of PS CC 2018
                                                                        Jerry Hoffmann Level 2

                                                                        You may want to take a look at Pixie at nattyware.com and see if it will for you.

                                                                        • 33. Re: Can't sample color outside of PS CC 2018
                                                                          tient32519993 Level 1

                                                                          Sooo anyone have a solution yet? Is Windows update to blame?

                                                                          • 34. Re: Can't sample color outside of PS CC 2018
                                                                            JJMack Most Valuable Participant

                                                                            Jerry if you wrote that for me I do not have a problem. Why would I want to look at Pixie? All I have to do is click and hold in the canvas area then drag over to the color I want to pick on any display and release the mouse button or lift the my pen which ever device I'm using.

                                                                            • 35. Re: Can't sample color outside of PS CC 2018
                                                                              Jerry Hoffmann Level 2

                                                                              JJ, i was only suggesting Pixie as a possible workaround until they figure out their own specific problem, not as a permanent solution.

                                                                              Windows? Hardware? Procedural?

                                                                              • 36. Re: Can't sample color outside of PS CC 2018
                                                                                JJMack Most Valuable Participant

                                                                                I believe some Adobe Application User Data is corrupt on their system.  They have no problem on their system if they cerate a new user Id and use Photoshop on that User ID.  So Photoshop is working on their machine.  However they have a problem with an existing user ID when they use that user ID and use Photoshop.

                                                                                 

                                                                                They deleted the User ID main Adobe  Photoshop CC 2018 Appdata tree. I just do not know find what file is corrupt .

                                                                                • 37. Re: Can't sample color outside of PS CC 2018
                                                                                  Satchmo46Bill Level 1

                                                                                  JJ,

                                                                                   

                                                                                  The reason I know that creating and populating a new Windows users account is a pain is I just did that 6 months before. That is why I am currently resisting it.

                                                                                   

                                                                                  Perhaps you have not dealt with Microsoft. Imagine I call and say, "Adobe Photoshop does not work in this user account but does in that user account." Microsoft would say, "how the hell can we figure our why any third part app does not work? Surely Adobe has some sort  of diagnostics to figure out why THEIR software is not working??"

                                                                                   

                                                                                  In addition, if I were Microsoft, I would wonder why anyone would be certain it is the fault of Microsoft since so many users are having the same problems apparently ONLY with ADOBE. I nor any of the others with this problem have reported any problems with any other third party app.

                                                                                   

                                                                                  Finally, I and the others are Adobe customers and it is their product that is not working. No one has ever claimed Windows is without bugs, but all other third party application companies care enough about their customers to try to figure out how to help their customers.

                                                                                   

                                                                                  Small companies try to figure out why their products don't work with Windows, but Adobe does not. Small companies scrape by financially, and Adobe just reported, what?, $2,500,000,000 in profits/EBITDA for 2017.

                                                                                   

                                                                                  I guess asking them to fix the recorruing customer problem is just asking too damn much!

                                                                                  • 38. Re: Can't sample color outside of PS CC 2018
                                                                                    JJMack Most Valuable Participant

                                                                                    I have been using Photoshop for 20+ years. I have dealt with Adobe Support many times.  All I will write on that subject is IMO Adobe Product Support and Development is not what it should be or what user expect. Alse With the way Adobe stock has been performing you will not see improvements in Adobe Support and Development.

                                                                                    • 39. Re: Can't sample color outside of PS CC 2018
                                                                                      Shellz-art Level 1

                                                                                      Nope, not yet. By the looks of it - it's an error with Adobe (since the latest update for 2018). More and more people I know are having the same problem. I hope they fix it soon, it's a nightmare to work around!

                                                                                       

                                                                                      So far I've been taking screenshots, pasting the image into Photoshop and quickly sampling the colour I want within Photoshop before deleting the screenshot layer. That or saving the image and opening it in Photoshop to sample there. Really frustrating!

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