4 Replies Latest reply on Mar 16, 2018 2:43 PM by hanne lened18116293

    Canceling membership

    michellep98442439

      I have 19 images in adobe stock.. When I cancelled my membership are the images gone? Or how long can I use them?

       

      Thanks!

        • 1. Re: Canceling membership
          twaritar3263062 Adobe Employee

          Hi Michelle,

           

          Thanks for reaching out to our Stock team. I did check your account details and noticed that you had Adobe Stock 10 images a month(one-year) subscription which was recently cancelled, however, you still have access to 16 of your remaining credits which should be downloaded asap as the image credits will be forfeited soon.


          Also, you have an active Stock subscription (3 images per month) which was purchased on 31st of January 2018. So you have access to your 3 image credits from that subscription.

           

           

          Hope this information helps!

           

          Feel free to update this thread in case of any additional questions.

           

          Regards

          Twarita

          1 person found this helpful
          • 2. Re: Canceling membership
            michellep98442439 Level 1

            Thanks for your quick reply! Is it possible to go back to my 10 images a month(one-year) I didn't see that option in my account to choose another membership.

            • 3. Re: Canceling membership
              twaritar3263062 Adobe Employee

              Michelle,

               

              If I understand correctly, you want to change your Stock subscription from 3 images per month plan to the 10images a month(one-year) plan. In this scenario, the only option would be to cancel your existing subscription and subscribe to the 10 images plan again.

               

              For the above request, you need to contact our support team Support FAQ: How can I contact Adobe for support?

               

              If you are unable to reach our support team through the above- mentioned link, please see https://forums.adobe.com/thread/2106037

               

              Let me know if I have missed any information here or if you have any further questions, we will be delighted to help you

               

              Regards

              Twarita

              1 person found this helpful
              • 4. Re: Canceling membership
                hanne lened18116293

                Hi Twarita -

                 

                I have to cancel my membership, unfortunately. How long from cancellation date do I have to download the rest of my images before I lose access?

                 

                Hanne Lene