6 Replies Latest reply on Feb 13, 2018 2:02 PM by sallym93710370

    Adobe activation error


      I have tried everything I know to try.  I got a windows update on 1/17/18 and since then, almost every time I try to print to PDF in my Great Plains Dynamics or Word software both the Adobe XI and Word/Great Plains freezes.  I have to use Task Manager to close out Great Plains in order to continue.  At the same time that I received the windows update, I had ran Malwarebytes on my computer which identified a pop up program and removed it.  I have reinstalled Adobe XI two times and it appears to activate, and I have deactivated the software and reactivated it - Everything seems to go fine.  I have full permissions as a user and administrator for Acrobat XI.  I have talked to Adobe on the phone, I have sought out help from my IT people where I got an expanded hard drive from.  I am at my wits end.  I use Acrobat XI everyday.  Does anyone have an answer?