An error occurred while trying to create a mail document. Acrobat is unable to complete your request

[JonathanArias]

Hey guys, could use a hand with this. i keep getting this error when tying to use acrobat to email a .pdf proof.. anybody knows how to fix this?

Thank you

[Adorobat · Accepted solution]

Hi JonathanArias,

Please try following troubleshooting steps:

1- Reboot the machine if you haven't already and try again.

2- If that doesn't work, check if Acrobat is updated to the latest patch- click "check for updates" under Help menu. Install the update, reboot the machine and try again.

3- If step 2 doesn't work, perform troubleshooting steps given in here: Attach to email option is not working | Acrobat DC, Acrobat Reader DC

You may also try the steps suggested in this link by Barbara Adams- Error when using Outlook as default mail application in Acrobat DC (Sign and Send PDFs)

Could you share Acrobat DC version installed on the machine: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

[JonathanArias]

thanks!

[Adorobat]

You're Welcome!