4 Replies Latest reply on Feb 3, 2018 6:53 AM by Mariaankru

    LIGHTROOM 6

    Mariaankru

      Good Day

       

      I try to download LIghtroom 6 on my laptop at home (I have one at my office as well where Lightroom was downloaded).

      I am using the same password and email.

      When the progress reaches 2% downloaded, it stops and says it is a pirate copy - which it is not.

       

      Please help.

      Mariaankru

        • 1. Re: LIGHTROOM 6
          dj_paige Level 10

          Download Lightroom 6 from here:

          Download Photoshop Lightroom

           

          You need a serial number (not password/e-mail) to use Lightroom 6. Do you have a Lightroom 6 serial number?

          • 2. Re: LIGHTROOM 6
            Mariaankru Level 1

            Yes, I have the serial number (I have the original packaging that I bought it in with the serial number on it)

            I entered the same serial number I used with laptop at the office.

            I own the original program (disc)

            • 3. Re: LIGHTROOM 6
              DdeGannes Adobe Community Professional

              If you have Lightroom 6 version installed on your computer then you would have an account with Adobe and should have registered the serial number in your account. The serial number is 24 numeric (6 tabs with 4 numbers. the first four will be 1160.

              See the screen capture.

              Lightroom 6 does not require a serial number to download you have to input the serial number after the install is done. The serial number is to activate the application.

              Screen Shot 2018-02-03 at 8.59.24 AM.jpg

               

              Find your serial number

              • 4. Re: LIGHTROOM 6
                Mariaankru Level 1

                Thank you so much for trying to help.  I log into my adobe account.  I have the serial number.  When prompted I check it, the serial number is on the screen except for the last four digits xxxx.  The problem is it starts to download and at a certain stage I receive a message that says it is a pirate copy - which it is not.