2 Replies Latest reply on Feb 5, 2018 7:26 AM by kanikas17063107

    Unable to use Ps and Lr after Windows-update

    michaelae64218279

      I've been using Photoshop and Lightroom on my Dell laptop with Windows 8 for several years without any problems when I'm been editiing my pictures in raw-format.

      However, after an update to Windows 10 I'm having trouble with both Potoshop and Lightroom. There is no problem if I'm editing a picture in jpg but both programs crashes when I'm about to edit a picture in raw-format. I can import the picture but when I'm about to use any tools or Camera Raw, both programs stop working and I have to force a closure of the programs.

       

      I have updated both the programs and the Creative cloud-app but I am still experiencing the same problem.

       

      Any suggestions of how I can solve this?

       

      //Michaela