6 Replies Latest reply on Apr 4, 2018 7:55 AM by ARTSAMIGULLIN

Pen Tool Lag (2018 CC Update)

PsycheDelia Feb 3, 2018 3:23 PM

Hello forum,

The pen tool is unacceptable laggy since I updated Photoshop CC the the most recent version. I must wait 1-3 seconds for a point to appear, sometimes the point never appears. If I ignore the lag and continue to place new points with the pen tool, the points will appear all out of the order I placed them in and with strange curves in between them.

I do not believe it is an issue with the computer hardware, as I have had the problem on two different iMacs with the same configuration. (listed below)

I've updated Photoshop CC to the most recent version and it has not solved my problem.

Computer Stats:

4.2 GHz i7

40GB Ram 2400 DDR4

8GB VRam (Radeon 580)

1 TB SSD (500GB free)

Photoshop CC 19.1.0 Release

I am desperate for help. I have resorted to using the polygonal lasso tool which is painstakingly slow for tracing curved objects. I edit hundreds of photos every day and I am about to have a heart attack from the stress of this issue. Adobe has not been able to help me via phone support.

Discussion moved by moderator from Adobe Creative Cloud to Photoshop

1. Re: Pen Tool Lag (2018 CC Update)

JoeLib Feb 3, 2018 6:39 PM (in response to PsycheDelia)

Try Reset Tool for the Pen Tool.
DO NOT click Reset All Tools.

Joe
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2. Re: Pen Tool Lag (2018 CC Update)

PsycheDelia Feb 4, 2018 2:24 PM (in response to JoeLib)

I appreciate your suggestion, Joe. I've tried this and the problem is persisting.

Any more ideas?
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3. Re: Pen Tool Lag (2018 CC Update)

Chester145 Feb 10, 2018 11:23 AM (in response to PsycheDelia)

Having the same issue. It comes and goes but slowing my work significantly. Adobe help!
Can I go back to 2017 until this is fixed?
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4. Re: Pen Tool Lag (2018 CC Update)

PsycheDelia Feb 12, 2018 6:24 AM (in response to Chester145)

I have been advised that you can download 2017. It's in the same place you update the app, in the Creative Cloud menu... I'm not sure if that is what it's called.

The only reason this doesn't solve my problem is that Photoshop CC 2017 isn't working with the version of Lightroom I have so I'm stuck. Very disappointed in Adobe for not being able to solve my problem for such a long period of time.

Glad I am not the only one having this problem though! Thought I might be going crazy.
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5. Re: Pen Tool Lag (2018 CC Update)

Chester145 Feb 12, 2018 6:28 AM (in response to PsycheDelia)

Thank you PsycheDelia. I will do that until there's a solution.
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6. Re: Pen Tool Lag (2018 CC Update)

ARTSAMIGULLIN Apr 4, 2018 7:55 AM (in response to Chester145)

I have really big problems with Pen tool. Lag and delay
I use Imac pro 8 core 128 gb ram 8gb GPU
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