0 Replies Latest reply on Feb 5, 2018 11:07 AM by Jeff Almasol

    FAQ: Error Code 146 when trying to install or update Character Animator

    Jeff Almasol Adobe Employee

      If you are getting the following error message when trying to install or update Character Animator:


           Sorry, installation failed


           We are unable to move the file. Please

           rename the file, then try again. (Error Code:

           146) More information


           (Clicking "More information" might show an Exit Code: 146 error, with a "WARN: Failed to move directory" line that references a target directory inside the '/System/Library/Components/PDFImporter.component'.)


      Try the following steps to resolve the issue:

      1. Restart your machine, then attempt the installation/update again.
      2. If that doesn't solve the issue, uninstall Character Animator first via the Creative Cloud application (for the Character Animator CC entry, click the button to the right of the Open button, then choose Uninstall). Then, reinstall Character Animator.


      If that still doesn't solve the issue, please contact Customer Support for assistance.


      Additional information:

      Resolve Error Code 146 or 147 encountered while installing Adobe Creative Cloud desktop apps.