Also, the Create Multiple PDF files process does not work. Acrobat will open and close each Word file consecutively like its performing the conversion but gives a message "Cannot open document" for each Word document file.
Started having the exact same issue a few weeks ago. I tried everything to work around it. Finally called Adobe support this week to formally request a patch/bug fix. Adobe support insisted that there was no issue with Acrobat and refused to escalate the ticket. Frustrating indeed.
Thats not good news. I don't doubt that something may have happened on the Microsoft Word software end but it seems like two of the biggest software manufacturers in the world could work this out. The problem is occurring within the Adobe Acrobat Pro DC program so it would be great if Adobe could address this issue clearly. Or work with Microsoft to figure out what went wrong over the past year. Its very mysterious. This is an essential function.
Same problem here. Have tried every trick I have found online. Tried a totally different PC and unable to combine office documents into one file.
If I convert each file individually it works fine, and then combine just pdf's it's ok.
Any time a .doc or .xls is added, it fails.
Any help would be appreciated
Mac High Sierra
Adobe Acrobat XI pro
I spoke to Adobe technical support. They were very nice and helpful. They indicated that they are aware of the issue and that they are working on it. Something about a bug in certain Word updates that is causing the problem, not sure. They didn't provide a specific timeline but seemed to be all over it.
Same issue. Used to work in Acrobat 11; stopped working, so I bought Acrobat 17. Still doesn't work. Very frustrated.
Used Acrobat Cleaner and uninstalled Acrobat 17. Reinstalled. Still no joy.
MacOS High Sierra
Mac Word 16.10
I also get this issue. it show message that Cannot open document.
And, when I print MS Word with "Adobe PDF" printer, it create xxx.tmp file. Cause me to print twice for one pdf file.
MS office 2016
Adobe Acrobat DC
1 person found this helpful
Here is what I have found regarding the combine/convert files feature in Adobe Acrobat DC.
1: Fresh install of Windows 10 x64 Enterprise v1709
2: Installed Microsoft Office 2013 Pro Plus
3: Installed Acrobat DC and patched to version 2018.011.20040
4: Tested the convert/combine function and it’s working
5: Installed Microsoft Skype for Business 2016
6: Tested the convert/combine function which then errors
7: Applied registry fix and restarted
8: Tested the convert/combine function and it’s working
Basically Acrobat DC has a problem with Office 2016. We use Office 2013 and didn't have any issues until we installed Skype for Business 2016. The registry keys need to be modified to set the MS Office compatible version. I had a support ticket opened with Adobe regarding the combine/convert issues and after a month they closed it with no resolution. So, I figured it out myself no thanks to them. Of course this fix won't do anything for those of you with a Mac.
It seems that word is not closing properly after converting each word document, If you look at the open programs in the task manager, there will be an instance or multiple instances of word running in the background even if your task bar doesn't show that word is open, If you force quit word through the task manager after each time acrobat converts a word file, acrobat continue on combining until it converts the next word document, While this is not a solution, it may be an insight to the problem.
Thanks Bill, you were spot on with Skype being the problem.
We've run into issues before when having different versions of Skype and Office suite installed, specifically Skype 2016 and Office 2013. I had a computer that was able to combine the word files and change them to a PDF just fine until I installed Skype 2016. After that I was no longer able to do so. Removing Skype and repairing Office allowed me to once again merge the Word Docs and make them PDFs.
My users will be happy! Thanks again.