10 Replies Latest reply on Sep 19, 2018 2:42 PM by Robertsy10

    Acrobat Pro DC no longer combines Word files to PDF

    t1350 Level 1

      After working flawlessly Acrobat DC will not combine multiple Word files to a single PDF. Probably stopped about two to four weeks ago.

       

      Haven't loaded any new programs on the computer, only done basic software updates from Microsoft, Adobe and Apply.  The error message is "No PDF file was created because Adobe Acrobat encountered an unidentified error."

       

      I've read all the other forum discussions about this issue that have popped up over the past year. I've removed Acrobat using the AcroCleaner Too. I've removed it using Adobe CC, I've removed and reinstalled Microsoft Word (well all Office programs actually). I've rebooted, I've changed those "enhanced" security settings. I've tried putting the Word files on the local C: drive. I've tried doing it with new and old Word Docs. I've tried the .docx and .doc versions of the files. Nothing has worked.

       

      I can make PDF's in Word from a Word document, and I can combine multiple PDF's into a single PDF file. This seems like a really basic function for Adobe. And it worked flawlessly before all this started. Its super frustrating.

       

      Does anyone have any idea what the problem could be and why it would inexplicably just start happening in the past month?

       

      MacOS High Sierra, version 10.13.3

      Adobe Acrobat Pro DC, version 2018.009.20044

      Microsoft Word for Mac, version 16.9.1

        • 1. Re: Acrobat Pro DC no longer combines Word files to PDF
          t1350 Level 1

          Also, the Create Multiple PDF files process does not work. Acrobat will open and close each Word file consecutively like its performing the conversion but gives a message "Cannot open document" for each Word document file.

          • 2. Re: Acrobat Pro DC no longer combines Word files to PDF
            kevink35294647 Level 1

            Started having the exact same issue a few weeks ago. I tried everything to work around it. Finally called Adobe support this week to formally request a patch/bug fix. Adobe support insisted that there was no issue with Acrobat and refused to escalate the ticket. Frustrating indeed.

            • 3. Re: Acrobat Pro DC no longer combines Word files to PDF
              t1350 Level 1

              Thats not good news. I don't doubt that something may have happened on the Microsoft Word software end but it seems like two of the biggest software manufacturers in the world could work this out. The problem is occurring within the Adobe Acrobat Pro DC program so it would be great if Adobe could address this issue clearly. Or work with Microsoft to figure out what went wrong over the past year. Its very mysterious.  This is an essential function.

              • 4. Re: Acrobat Pro DC no longer combines Word files to PDF
                GMPStuff Level 1

                Same problem here.  Have tried every trick I have found online.  Tried a totally different PC and unable to combine office documents into one file.

                 

                If I convert each file individually it works fine, and then combine just pdf's it's ok.

                 

                Any time a .doc or .xls is added, it fails.

                 

                Any help would be appreciated

                 

                Mac High Sierra

                Adobe Acrobat XI pro

                • 5. Re: Acrobat Pro DC no longer combines Word files to PDF
                  t1350 Level 1

                  I spoke to Adobe technical support. They were very nice and helpful. They indicated that they are aware of the issue and that they are working on it. Something about a bug in certain Word updates that is causing the problem, not sure. They didn't provide a specific timeline but seemed to be all over it.

                  • 6. Re: Acrobat Pro DC no longer combines Word files to PDF
                    iuseamac Level 1

                    Same issue. Used to work in Acrobat 11; stopped working, so I bought Acrobat 17. Still doesn't work. Very frustrated.

                     

                    Used Acrobat Cleaner and uninstalled Acrobat 17. Reinstalled. Still no joy.

                     

                    MacOS High Sierra

                    Mac Word 16.10

                    Acrobat 17

                    • 7. Re: Acrobat Pro DC no longer combines Word files to PDF
                      natthapat Level 1

                      I also get this issue.  it show message that Cannot open document.

                      And, when I print MS Word with "Adobe PDF" printer, it create xxx.tmp file. Cause me to print twice for one pdf file.

                       

                      Windows10

                      MS office 2016

                      Adobe Acrobat DC

                      • 8. Re: Acrobat Pro DC no longer combines Word files to PDF
                        billh37254366 Level 1

                        Here is what I have found regarding the combine/convert files feature in Adobe Acrobat DC. 

                         

                        Steps taken:

                         

                        1:  Fresh install of Windows 10 x64 Enterprise v1709

                        2:  Installed Microsoft Office 2013 Pro Plus

                        3: Installed Acrobat DC and patched to version 2018.011.20040

                        4: Tested the convert/combine function and it’s working

                        5: Installed Microsoft Skype for Business 2016

                        6: Tested the convert/combine function which then errors

                        7: Applied registry fix and restarted

                        8: Tested the convert/combine function and it’s working

                         

                        Basically Acrobat DC has a problem with Office 2016.  We use Office 2013 and didn't have any issues until we installed Skype for Business 2016.  The  registry keys need to be modified to set the MS Office compatible version.  I had a support ticket opened with Adobe regarding the combine/convert issues and after a month they closed it with no resolution.  So, I figured it out myself no thanks to them.  Of course this fix won't do anything for those of you with a Mac.

                        1 person found this helpful
                        • 9. Re: Acrobat Pro DC no longer combines Word files to PDF
                          robertl4136 Level 1

                          It seems that word is not closing properly after converting each word document, If you look at the open programs in the task manager, there will be an instance or multiple instances of word running in the background even if your task bar doesn't show that word is open, If you force quit word through the task manager after each time acrobat converts a word file, acrobat continue on combining until it converts the next word document, While this is not a solution, it may be an insight to the problem.

                          • 10. Re: Acrobat Pro DC no longer combines Word files to PDF
                            Robertsy10 Level 1

                            Thanks Bill, you were spot on with Skype being the problem.

                             

                            We've run into issues before when having different versions of Skype and Office suite installed, specifically Skype 2016 and Office 2013.  I had a computer that was able to combine the word files and change them to a PDF just fine until I installed Skype 2016. After that I was no longer able to do so.  Removing Skype and repairing Office allowed me to once again merge the Word Docs and make them PDFs.

                             

                            My users will be happy!  Thanks again.

                             

                            Rob