1 Reply Latest reply on Feb 7, 2018 3:54 PM by Amebr

    RoboHelp 2015 Creates Multiple Files Ending with #bookmark_name When Using SharePoint for Version Control

    nothanks3746 Level 1

      We are using RoboHelp 2015, and SharePoint for Version Control, so that 4 of us can access the same project. Sometimes (not every time) when we create bookmarks, RoboHelp creates these files that just add the #bookmark_names over and over until the file name is too long. When this error occurs, the only work around we have found is to manually close RoboHelp via Task Manager, delete the extra files from the local version of the project, and reopen, hoping it doesn't happen again.

       

      Does anyone have any insight as to why this happens or how we can make it stop?

       

      Images:  Imgur: The magic of the Internet

       

      Edit:  This problem occurs in both an old, very large and disorganized project, and a brand new created, very small project. So I do not believe the error is project-specific.

       

      Message was edited by: Jessica Mayfield