Apparently Adobe have withdrawn support for Photoshop CS3, however by spending hours searching, it turns out that you can still use it (Supposedly) by getting another Product code from their site, I tried two new product codes and neither worked!!
You cannot use the new codes to activate your old software. You must download the new (no activation) version and use the code supplied with that download. The sign-in page for the download is HERE. Be sure to read and follow all instructions.
I have tried all of these options and nothing has worked. Been on hold for over 1 hour when the automated message says wait times are greater than one minute. Well I guess they were right about that. Customer support for Adobe is bad. I don't think I will buy their products anymore and will advise everyone I know include my work not to use their product because of the lack of support.
It's sad when a business' first line of help is for the customer to research the problem themselves.
I have tried all of these options and nothing has worked. Been on hold for over 1 hour when the automated message says wait times are greater than one minute. .
I, too, have tried the download/install of the "new (no activation) version 3 times and I still get the same activation request which, of course, fails. Of course, it was impossible to de-activate the old CS3 because it became deactivated automatically when support was dropped. That is what necessitated its removal and replacement.
I, too, have been attempting to start "chat" with a service rep and timed out twice!
Surely, there is a solution.
Where is service/support? Do they read these messages?
2 people found this helpful
Hi 초롱노42573132 / Royd83612758 / Adobesupportsucksbad / KalRubinson,
Just to confirm, have you all tried the steps given in this help document to resolve this issue: Resolve "temporary activation expired" error for CS3 and Acrobat 8. If not then I would suggest you to give it a try.
Share the results with us.
1 person found this helpful
So I fixed the issue.
Here are the steps to take:
1) Uninstall the CS3 program. I uninstalled all Adobe products.
2) Run the Adobe removal tool found here - Use the Creative Cloud Cleaner Tool to solve installation problems
3) You will still need to remove the file named cache.db (Windows 10 default location) found here: "C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache" (without quotes). This can be accomplished by logging into your PC in safe mode because the file is locked by an Adobe process and cannot be deleted unless you are in safe mode. Just search the web if you need to know how to log into safe mode.
4) Adobe no longer has authentication servers for CS3 so you will need to obtain a new copy from Adobe and a new key from here - Activation or connection error when starting CS3 or Acrobat 8
5) Install CS3 from the newly downloaded files and use the new installation key given to you by Adobe.
This should fix your CS3 installation.
Glad to know your issue is resolved and thanks for sharing the steps that helped you resolve the issue as this will surely help our other viewers as well.
No problem. Now send me a pay check.
Yes, that worked. Too bad that information was not clearly linked to the initial instruction set. I wasted several hours retrying the initial instructions and another 2 hours trying to open a "chat" with customer service; all unsuccessful.