1 Reply Latest reply on Feb 8, 2018 6:34 AM by Sheena Kaul

    Disappointed in Adobe images chat representative


      I've been a very good adobe customer over the years.

      Very sadden to have cancelled a service only to discover it had started again automatically and was taking funds again from my account.

      But what was much worse was that the adobe images chat representative fabricated a number of points to put me in a position to take a DEAL a part refund of 3 to 5 months depending on how much pseudo facts she had come up with. Very very Bad.

      Sticking to my guns I was able to speak with the manager who was actually a credit to Adobe and verified my information to be correct, apologised and is refunding a fair amount and cancelling the account. 

      2.5 hours of my time wasted and left feeling sad. 

      Come on Adobe you are better than this.