I have the same problem. I have tried numerous un-installs and installs, updates, etc. NOTHING will display.
So, you started this thread Feb 8th and there is no reply yet?
This is a paid for a product, a reply or suggestion from somebody would be appreciated.
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Sorry for the delayed response and inconvenience caused. As per the description above, Acrobat is not displaying any PDF file, Is that correct?
Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing any updates and see if this brings any difference.
Please navigate to Acrobat's preferences from Edit>Preferences>Page Display>Under rendering>Select Monitor under Smooth Text, also, under Page Content and Information, please select Show large images.
Click OK, close the PDF and Acrobat, launch Acrobat and open the PDF and see if this brings any difference.
Also, uncheck the two options in Edit>Preferences>General> "Show online Storage when opening files" and "Show online Storage when saving files".
Let us know how it goes and share your findings.
None of these suggestions provided any improvements.
I updated as suggested
And you can see the other suggestions were implemented via the screenshots below
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If you still experience this issue, will request you to contact the technical support team through Contact Customer Care so that they can schedule a remote session with the machine and can fix the issue for you.