10 Replies Latest reply on Feb 12, 2018 6:27 AM by kglad

    Prevent Create Cloud App from updating product

    chrisgorringe

      Hi

      I have a registered and installed copy of Acrobat Pro DC 2015 which is not covered by a subscription model i.e. it was paid for without updates.

      I have resently bought the Photography plan with Photoshop CC, Lightroom CC, etc.

      After I have installed the Create Cloud App, it shows me that there is an update for Acrobat DC and updates it to the Acrobat DC 2018 version but because I not not have a license for that, it is converted into a trial license and gives me 7 days left.

      If I uninstall the 2018 version and repair the 2015 version, it works perfectly and the license is also correct.

      How do I stop the Create Cloud App from updating the Acrobat DC software but continue to update the Photoshop CC and Lightroom CC apps correctly.

      Thanks

      Chris