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02/09/18 12:56:46:797 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3168 | Build Version - 1.13.0.59
02/09/18 12:56:46:797 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3168 | Logging Level verbosity Set to 4
02/09/18 12:56:47:452 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3168 | Successfully fetched the optionXML content from MSI database ...
02/09/18 12:56:48:404 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3168 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
02/09/18 12:56:48:404 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3168 | The install language for Acrobat (APRO18.0) from the fallback map (en_US)
02/09/18 12:56:48:404 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3168 | Bootstrapper launch location is :: I:\Acrobat\Build\ASU\Set-up.dat
02/09/18 12:56:50:432 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3168 | Build Version - 1.13.0.59
02/09/18 12:56:50:432 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3168 | Logging Level verbosity Set to 4
02/09/18 12:56:50:432 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 3168 | The Bootstrapper Process return code is (21).Stopping the installation process.
Having a look at this KB "Installation error codes and solutions", it says:
21 | Exit code: 21 Payloads version is not supported by installed version of RIBS. | Use the latest version of the installer. |
You may want to use this KB document to download the latest version of the Creative Cloud desktop app:
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is this an enterprise acrobat installation question?
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kglad, Education
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[moved from Adobe Creative Cloud to Enterprise Deployment (Acrobat and Reader)]
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Having a look at this KB "Installation error codes and solutions", it says:
21 | Exit code: 21 Payloads version is not supported by installed version of RIBS. | Use the latest version of the installer. |
You may want to use this KB document to download the latest version of the Creative Cloud desktop app:
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The link I used was from their email. I will give this a shot. Thanks for the help.