2 Replies Latest reply on Feb 11, 2018 9:45 AM by arcticr42694579

    26 Gb out of 1 Tb show Sync unfinished

    arcticr42694579

      Hello,

       

      I have previously tried Lightroom CC and it synced some of my libraries. I have now purchased a plan and ready to sync my whole library. Only right now my Lightroom cloud shows about 26 Gb used and those files are all Sync Unfinished.

       

      I would like to remove them all and start from scratch, but Adobe Support is not accessible neither through phone nor through chat. Can someone help me out with that?

       

      Thank you.

        • 1. Re: 26 Gb out of 1 Tb show Sync unfinished
          selondon Adobe Community Professional

          Hi,

           

          Before you delete all Cloud content, make sure you have everything backed up. You mentioned that some files are not yet synced, where is this from?  Also, when you say 'sync your whole Library', I am guessing you mean Migrate your Catalog from Lr Classic?

           

          Either way, this thread has the details of how to remove everything from the Cloud:

          Delete all files on cloud

          1 person found this helpful
          • 2. Re: 26 Gb out of 1 Tb show Sync unfinished
            arcticr42694579 Level 1

            What happened is I tried Lightroom before and didn't like it, but it uploaded about 26Gb to the cloud before I interrupted and uninstalled it. Adobe Lightroom web showed all files as sync unfinished or something along these lines.

             

            Now I decided to get an $9.99 Lightroom CC plan and want to reupload my whole library in Adobe cloud. I actually did that.

             

            My library is about 49.7 Gb, Adobe cloud shows 59.7, so there are 10 Gb discrepancy.