8 Replies Latest reply on Mar 12, 2018 5:28 AM by JR_Boulay

    Can anyone please HELP!

    cecethp51184649

      I'm receiving endless unsolicited marketing material via from adobe which for some reason does not provide the option to opt out. As the website is designed to engage about product sales I can't seem to reach out to Adobe. The chat function also does not seem to be operative.

        • 1. Re: Can anyone please HELP!
          Trevor.Dennis Adobe Community Professional

          Log in to your Adobe ID, and click on the Communication tab.

           

          I also get mail from Adobe Systems <mail@info.adobesystems.com>

          But that does have an Unsubscribe link

          3 people found this helpful
          • 2. Re: Can anyone please HELP!
            chrisnwaiting

            Adobe has never answered the phone for me in 5 attempts and 4 chat attempts... they have over billed me- its ridiculous

            • 3. Re: Can anyone please HELP!
              Trevor.Dennis Adobe Community Professional

              chrisnwaiting  wrote

               

              Adobe has never answered the phone for me in 5 attempts and 4 chat attempts... they have over billed me- its ridiculous

              That isn't something that we can help with.  I'll try and get a staff member to contact you.  I'll direct them to the the thread you started, so we need to you outline your issue over there to save time.  Don't post any private information of course, and if you are OK with some back and forth via private message, just give the broadest outlines. 

              • 4. Re: Can anyone please HELP!
                Rajashree Bhattacharya Adobe Employee

                Hi Chris,

                 

                There are no purchases under the Adobe ID of the forum. Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions.

                 

                 

                 

                Thanks!

                Rajashree

                2 people found this helpful
                • 5. Re: Can anyone please HELP!
                  mithra_sr Level 1

                  Add the emails to spam or avoid list so that you will stop getting the mails at some point.

                  • 6. Re: Can anyone please HELP!
                    swiitl64125206 Level 1

                    nobody answers any questions : (

                    • 7. Re: Can anyone please HELP!
                      Trevor.Dennis Adobe Community Professional

                      swiitl64125206  wrote

                       

                      nobody answers any questions : (

                      You have sent me two Private Messages.  I couldn't read all of the first PM because you placed the message in the Subject line instead of the body of the PM, and it overspilled so that I could not see it.  There certainly wasn't enough information to give you any sort of answer, so I responded as below.

                      We are NOT Adobe employees, and we do not operate a one on one help service.  Which is why I asked you to start a thread in the forum, with some suggestions on what to put in it.  As we can see above, you decided that you knew best, and told me to forget it.

                       

                      If you want help from the people who _volunteer_ their time and expertise on these forums, then please ask your question in the forum as I asked of you.  That way we can all see your question, and the people with the best idea of how to fix it will respond.  It also means that other people can find the thread and hopefully benefit from your experience.

                       

                      It seems you are able to use the forum to complain that no 'one answers any questions'.  Can you see that might be be a problem when people don't actually _ask_ their question?

                       

                      So I say again, and this time in a public forum.

                       

                      Please ask your question in the appropriate forum, and give as much detail as you can think of to help people give you an answer.  Tell us what application you are using and its version, and what operating system you are using.  If we find we need more information, someone will ask you.

                       

                      Over to you.

                       

                      3 people found this helpful
                      • 8. Re: Can anyone please HELP!
                        JR_Boulay Adobe Community Professional

                        nobody answers any questions

                         

                        It's certainly because you did not ask a question.

                         

                        1 person found this helpful