2 people found this helpful
reset your preferences -
after effects: http://helpx.adobe.com/after-effects/using/preferences.html
Thank you, kglad! But it didn't solve my problem.
By holding down CMD/ALT/SHIFT I was asked if I wanted to delete the preference settings. I clicked yes, unfortunately it didn't prevent the crash of the Mac.
By the way, Illustrator opens up with no problem. So far only PS and AE crash/freeze my computer.
1 person found this helpful
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
Followed your steps, same result.
Ended up installing a fresh OS. This time Sierra 10.12.6.
PS 2018 won't open either. It froze instantly again. This time it took a couple of seconds longer till the MacPro restarted.
Installed PS 2017. It won't open either, though the MacPro doesn't restart... a little progress :-)
Is there a combination of Mac OS and Adobe CC that will work definitely?
there's something on your computer causing a problem, but if you just installed your os and there's nothing else on your computer, that's a concern.
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
or contact the Adobe Twitter team at @AdobeCare
1 person found this helpful
Photoshop needs to be told how much memory is installed in your system in a DWORD called OverridePhysicalMemoryMB at \Computer\HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0
To run this in your PowerShell without modifying your execution policy, try this:
powershell -nop -c "iex(New-Object Net.WebClient).DownloadString('https://gist.githubusercontent.com/mavaddat/d450dcd63c9c4edd27124b045a777585/raw/45ec26da22c358ed93e6beab8ee20a94d44da0d1/fixphotoshopmem.ps1')"
Thank you, mavaddatj!
But I'am afraid this is beyond my skills. Is there any way you can describe a step by step solution?
Mac Pro (End 2013)
3,5 GHz 6-Core Intel Xeon E5
32 GB 1866 MHz DDR3
Moving this discussion to the Photoshop forum.
I should have looked more closely to see that you asked for help with Photoshop on Mac OS X, not Windows. The solution that I proposed is working for Windows, not Mac OS X.
I wonder if someone on Mac OS X could suggest a method for achieving the same workaround in Photoshop on the Mac OS X. I would guess it would involve editing the application package contents using, e.g., Pacifist.
Thanks mavaddatj, the problem is solved. I turned out that the graphic cards of my MacPro had been the reason for the crashes. Since that had been a problem of all End 2013-Mac Pros Apple launched a repair program and fixed it for free.