1 Reply Latest reply on Feb 11, 2018 1:10 PM by Little_Pale_Face

    Download Problem Photoshop elements 2018

    ric2018

      Purchased adobe photoshop elements 2018 yesterday on microsoft store.  Downloaded to 1st computer no problem.  Now trying to load on second computer laptop.  When I go to microsoft store it allows me to select install and begins download.  Problem is it never does or completes download.  I stopped and started download five times after 3 or four hours each.  Now it continues to say downloading and its been 10 hours.  I'm using ethernet cable w/ 300 mps upload and 25 mps download speed.  I tried disabling mcafee security and didnt help.  I have payment receipt for purchase but no product code/number.  What's wrong, what to do? Thanks Ric

        • 1. Re: Download Problem Photoshop elements 2018
          Little_Pale_Face Most Valuable Participant

          Hi,

           

          Unfortunately, the download of the Microsoft Store version is under the control of Microsoft and so the problem maybe with them.

           

          I have seen problems when someone is using AVG or Avast anti-virus software. You culd try disabling any antivirus software while you download. As well as stopping the download, I would also reboot my PC and then trying the download.

           

          Brian