I’m having trouble activating Captivate. We have a
volume license. I install it on a machine and after the install it
launched and asked for the serial number. I put it in and it got
the green check that it worked. I got interrupted and had to hit
quit before I could finish. So, when I went back in and it asked
for the serial number again. I put in the same number but this time
it gave me the red x and wouldn’t accept it. It happened on
another machine as well. Any ideas?