0 Replies Latest reply on Feb 12, 2018 3:34 PM by tyronef49084421

    PDF becomes blank

    tyronef49084421

      We have users who report that PDFs with text and images opened with an Adobe product become blank in their current environment. This issue persists when using

      Acrobat XI Pro or the latest version of Adobe Reader DC. Does anyone have insight on what may be causing this issue and how we can prevent it?

       

      Environment:

      Windows edition: Windows Server 2016 Datacenter

      System: Google Compute Engine Virtual Machine

      Method of connecting to system: Microsoft Remote Desktop Connection

       

      In a previous forum post, we provided a member of Adobe Staff with an example copy of PDFs that were effected, but Adobe Staff concluded that they could not reproduce the issue and did not think the files were the source of the issue.