3 Replies Latest reply on Feb 15, 2018 5:34 AM by Bani Verma

    Computer freezes while migrating

    Fletch899 Level 1

      I upgraded from classic to cc yesterday and got the one tb plan with cc, classic and photoshop.  I installed it on my desktop.  I followed the instructions to migrate mi catalogue.  By 5 PM yesterday I had a message “adding stacks to albums. 96% complete - this may take a while.”

       

      it it is now 25 hours later and I am frozen in the same spot.  I am thinking about using my task manager to end task but am afraid I will have to start from the beginning.  I tried to call customer support. Recorded message said the wait was “more than one minute”. It’s an hour later and I am sick of the music.  Any ideas?