5 Replies Latest reply on May 2, 2018 11:00 AM by john stephanites

    Adobe Stock Photos - BEWARE

    Rizzy098 Level 1

      So I made the mistake of signing up for my free ten Adobe Stock photos. I accidentally clicked on a premium photo, called support (800-833-6687) held for over an hour before speaking to Jinadh.  I explained that Adobe Stock doesn't make it clear when you are picking your ten free stock photos that if you click "license this" on the wrong photo (which they don't explain anywhere that it isn't included in the ten free photos, they are displayed all over the page among them), you will be charged $89.

       

      I explained it was in error and that I didn't want the photo and asked for a refund. Jinadh put me on hold and asked his supervisor (Sunil) if they could refund the money.  He said nope, not gonna happen.  I pay $350/year for the entire Creative Suite, so you'd think they'd be a little more likely to work with me. NOPE.

       

      Don't fall for the free Adobe Stock Photo Scam!!

       

      Wasted one hour and sixteen minutes on the worst customer service on earth.

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        • 1. Re: Adobe Stock Photos - BEWARE
          twaritar3263062 Adobe Employee

          Hi Cindy,

           

          I apologize for the poor support experience. Please share the case reference number so that I can go through the interaction you had with our support rep.

           

          Additionally, I did go through your account details and noticed that you had purchased an HD video on 2/5/2018 and would like to inform that you had Adobe Stock 10 images a month(one- year) subscription. This plan entitles you to only purchase standard assets. Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack.

           

          You may also go through our Stock terms mentioned in our FAQs: Common Questions about plans, purchasing, and availability, Adobe Stock

           

          Regards

          Twarita

          3 people found this helpful
          • 2. Re: Adobe Stock Photos - BEWARE
            Rizzy098 Level 1

            He did not give me a case number, just refused a refund for a "click in error purchase". I don't know how to better explain it to you that Adobe Stock proudly displayed thousands of photos in this huge library to offer me my ten "free" stock photos a month to choose from. I clicked one of THOSE photos, not realizing it was NOT included (even though it was shown to me in the thousands of photos that I assumed was the Adobe Stock library that I could choose from).

             

            I didn't realize it was a video either. Like I said, it will be disputed and reported to the FTC and the FCC. Quote all the terms and policies that nobody ready in the thousands of pages in tiny print all you want, your website developer needs to explain that photos/videos/whatever that are accidentally clicked on are NOT part of the ten free stock photos. This was YOUR fault for not explaining this clearly on the photo and displaying it in the photo library to choose from as it was NOT free.

             

            A refund is warranted, but refused. This experience will also be posted everywhere I can find a website for ripoff reports to be filed on. Never in my entire life have I had an company refuse a refund on a product purchased in error.

            1 person found this helpful
            • 3. Re: Adobe Stock Photos - BEWARE
              twaritar3263062 Adobe Employee

              Cindy,

               

              Please check your private message.

               

              Regards

              Twarita

              1 person found this helpful
              • 4. Re: Adobe Stock Photos - BEWARE
                Rizzy098 Level 1

                This site is so complicated, can you please explain to me how to find my private messages?

                • 5. Re: Adobe Stock Photos - BEWARE
                  john stephanites Level 2

                  Also should be aware that when you start to pay it is for a whole year and not month to month. You also forfeit all your built up licenses when you cancel. Adobe stock is a total money grab. There are so many free resources out there that this is not worth it at all. The resources on stock that are worth it you have to pay extra for.