2 Replies Latest reply on Apr 24, 2018 1:59 PM by krzysztofs27604443

    Cannot open a new file Photoshop CC18

    mvigeant

      I get this error every time I open a new file.  it started completely random yesterday, I never had this issue before now. Nothing preceded it, no new installs etc.. Now there is no start screen either.

       

      I've updated the software: only thing that changed is now I can open old files, before I couldn't.
      I tried uninstalling then reinstalling, no change.

       

      I am extremely frustrated that I cannot call or chat with someone directly to troubleshoot this issue.

       

      screenshot.png

        • 1. Re: Cannot open a new file Photoshop CC18
          Sahil.Chawla Adobe Employee

          Hi Stormslegacy,

           

          That's definitely not what should be happening, let us help make this right. As you're getting an error every-time you open a new file, could you please let us know which version of Photoshop are you using? and which operating system are you working on?

           

          Also, could you please try updating the Graphics Card drivers from the manufacturer's website and see if that helps?

           

          Regards,

          Sahil

          • 2. Re: Cannot open a new file Photoshop CC18
            krzysztofs27604443

            I have the same problem.

            Few days ago I upgrade from one of the 2017 version to the latest

            Adobe Photoshop: 19.1.3 20180323.r.293 2018/03/23: 1163761  x64

            Windows 10 64 bity

            Intel(R) HD Graphics 3000

            Quadro 2000M/PCIe/SSE2

            I have the latest version nvidia drivers

            I can open new file only by using old interface "new file"

             

            Regards

            Krzysztof