4 Replies Latest reply on Jul 27, 2018 9:48 AM by kentagordon

    Cannot open a new file Photoshop CC18

    mvigeant

      I get this error every time I open a new file.  it started completely random yesterday, I never had this issue before now. Nothing preceded it, no new installs etc.. Now there is no start screen either.

       

      I've updated the software: only thing that changed is now I can open old files, before I couldn't.
      I tried uninstalling then reinstalling, no change.

       

      I am extremely frustrated that I cannot call or chat with someone directly to troubleshoot this issue.

       

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