And whats that window is for? Would it be possible for you to share the screenshot with us? https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot
Is it a blank window during launch or when you tried to open any document stored in Acrobat itself?
If you are working on windows computer, then open Task Manager>Processes> Close all the running Acrobat processes from the list.
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Thanks for the response. I was able to resolve the issue by doing a "force
quit" on the document in my Mac. I think it is a problem with the actual
Glad to hear that guidance has helped a bit and you managed to find the workaround.
Let us know if any further assistance is required.
@Akki_24, I am having the same problem as the original poster, and I've also been able to close Reader by Force Quitting through the Activity Monitor (Mac OS 10.13.4 (17E199) ) ... however, this hasn't solved the problem, and I am still unable to load documents.
Initially, when I double-clicked a document from Finder, it would start Reader, but the blank window would pop up on top of everything. I couldn't close that window or do anything else within Reader until I Force Quit the app.
Then I tried opening Reader from the Applications folder, and I was able to load the document I wanted to view.
Today, however, when I just simply open Reader, the blank window pops open and remains on top of all other applications, and I'm not able to get rid of it except by Force Quitting. So, in other words, I can't load any documents at all.
Something interesting to note is that the version I have installed is 18.011.20038.
I decided to try re-installing it, and when I go to download from the Adobe website, the version offered is 18.011.20035, which is older.
I'm going to try deleting version 18.011.20038 so that I can try to install 18.011.20035.
Tried installing 18.011.20035 and had to clear the trash of 18.011.20038 first.
Was able to install 18.011.20035, but I'm still getting the same problem. Had to force-quite the app in order to use anything else on my computer.
Same here, any solution?
Still nothing. :-/